ComplaintsforAppliance Empire
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Complaint Details
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Initial Complaint
09/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My refrigerator was not cooling and I suspected that it was low on Freon.Appliance empire came out and simply added Freon to my refrigerator for $458. Within one month it had leaked out again. Since it was under warranty I asked them to come out a second time. I was told that that would cost me again. I complained more vigorously and they decided to come out. They added more Freon and within one day my compressor had failed. The pressure that should have been on the system was one to 3 pounds of Freon. When I checked it it had 8 pounds of Freon. The excess pressure destroyed my compressor. Since they were not happy about coming out a second time I suspect that this was done on purpose. I later found out that the initial repair they had done should have only cost me $129
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.