ComplaintsforBramwell-McKay Masonry, Consulting and Education
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Complaint Details
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Initial Complaint
06/09/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
We had Bramwell McKay out to do a number of things on our basement Including outside drainage, shoring up the inside walls with 13 Pilasters (only 10 were installed even though we paid for 13), sump pump install and Egress window. Per our original contract he was also suppose to waterproof the basement. The outside drainage was completed after they dug to the footer of the home and put in drainage and river rock. The egress window opening was cut and the proper outside accessories were installed. The sump pump was installed and having had np problems with it. Where the problem has occurred is he installed 10 of the 13 pilasters. Per united dynamics they were absolutely NOT done correctly even though Mr. ***** claims to be a specialist in this area. The walls continued to move after he completed the work (evidenced by some pictures and video i have) because they weren't installed to standard. There were cracks and holes that he has refused to acknowledge came about because of his work. We've had water pouring in from these holes and cracks at different points in the last year. to the point that water was standing in our basement in different areas because the pilasters he installed were blocking the trough that fed said water to the sump pump. I have lots and lots of photos, video, recorded conversations with ***** and copies of text messages that it wont let me upload here. Also i have a different number for ***** its XXX-XXX-XXXX.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.