ComplaintsforKokomo Healthcare Center
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Complaint Details
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Initial Complaint
07/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My grandmother, *******************************, has lived here for about 3 months. During this time period, the staff have provided minimal care and support. Shes not receiving the proper help for an 83 year old with dementia. When I come to check on her, her bathroom is usually out of toilet paper, they arent putting the head of her bed down when its time to sleep, her call light is rarely within reach and was missing a clip for weeks after Id requested one several times, and most recently, her bathroom light has been out since Thursday which is now 5 days. Its pitch black in her bathroom. Shes unsteady on her feet and uses a ****** and its confused a lot. This is a huge safety hazard. The staff says nothing can be done to fix this as the maintenance man is out. This is unacceptable. There are many other complaints I have but the overall care and protection in this facility are terrible. My grandmother could seriously injure herself going to the bathroom in the dark.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.