ComplaintsforCAC Auto Group, LLC
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Complaint Details
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Initial Complaint
05/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I acquired a 2014 ****** Sentra SR from CAC AUTO GROUP's Texas branch for $10,230 on February 20, 2024. The dealer assured me it was accident-free and in excellent condition, supported by a clean Carfax report. However, upon receiving the vehicle on February 22, I identified several issues contradicting the dealer's claims. The left front fender was improperly replaced, one piece of the coolant reservoir was trimmed off, and the headlights were poorly aligned with inadequate illumination, drivers side doors corner molding and hood hinge plastic cover was missing. Additionally, the front windshield had unmentioned chips and cracks.By March 21, the car's 12V battery failed. This was my second time since purchase, necessitating a replacement after a professional inspection deemed it useless. A punctured and excessively worn tire also had to be replaced, further highlighting the vehicle's neglected state.Further inspection revealed more concerning issues: the passenger side rocker panel was crudely fixed with a rivet, there was evident bodywork on the passenger side quarter panel, and the wheels were significantly misaligned. Engine underbody panels, including fog lights, wheel liners, and bumpers, were secured with zip ties, indicating makeshift repairs. The front struts were mismatched, and I doubt the vehicle meets FMVSS or ***** safety standards.The condition of the vehicle, coupled with an activated tracker device found in the A-pillar carpet area, suggests undisclosed accident history, raising concerns about the vehicle's safety and my privacy. A ***** Blue Book valuation also revealed I was overcharged by $1,500 to $4,000.Given these numerous issues, I request a full refund and reimbursement for all associated costs, including registration, insurance, and maintenance fees. I urge the ***** or a related department to inspect the vehicle's safety and ensure any legal violations by the dealer are addressed.Customer response
07/03/2024
I confirm that I am the person submitting this complaint, and I verify that the information provided is true and valid.Initial Complaint
12/28/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
In March 2021, my husband and I purchased a 2010 Mini ****** from this business. They stated it was in great condition and said we were getting an awesome deal. In June 2021, the vehicle locked up causing my husband to have to walk miles in the summer heat back to our house. No warning lights in the vehicle came on. My husband called the business, texted the sales person, and even emailed and we never received a response. We paid over ***** dollars in repair at that time. In September of 2021 the car appeared to be leaking oil so my husband and I went to the dealership and the sales person who sold us the car is actually the manager. We asked to speak with him but he had left for the day. The employee there called and texted and left several voicemails and we still have heard nothing back. Its now December 2021 and the Mini ****** dealership is saying our car needs ***** dollars more of repairs. This company not only sold us an unsafe vehicle, but are too cowardly to pick up their phone and make it right or even give an explanation for their actions.Business response
04/21/2022
The customer brought this 2010 Mini ****** from us on March 1, 2021. We don't give any kind of warranty for cars which have more than 6 years of history. The customer knows it and signed the **** buyer's guide. We don't understand why they still complain about it after we noticed them and signed the **** contract. (Picture No.1) Also, we responded to the customer on time but the customer refused to contact the appropriate sales we let them contact. I'll attach the chat history here as well.
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.