ComplaintsforVape 765

• Initial Complaint

  09/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Would not exchange because I would not Apologize to the employee said I was rude which I wasn't not a reason for not returning or exchanging my ***** devise because if was defected I HAVE MY Receipt

  Business response

  09/20/2024

  THE CUSTOMER THAT COMPLAINED HAS BEEN A CONSTANT PROBLEM IN OUR STORE. NOTHING WE DO IS SATISFACTORY FOR HER. THE DAY IN QUESTION I WAS GOING TO DO THE EXCHANGE BUT SHE CAME IN AND WAS VERY NASTY AS SHE IS WHEN SHE COMES IN ON SATURDAY SHE ALMOST HAD ONE OF MY EMPLOYEES IN TEARS BECAUSE OF HOW SHE TALKS TO PEOPLE. I ASKED HER NOT TO SPEAK TO ME OR MY EMPLOYEE THE WAY SHE WAS AND SHE SAID SHE WAS 65 YEARS OLD AND CAN TALK TO US HOW SHE PLEASES SHE CONTINUED TO BE NASTY AND I TOLD HER I WASNT GOING TO DO THE EXCHANGE. PER OUR EXCHANGE POLICY I AM NOT SUPPOSED TO DO THE EXCHANGE BUT BECAUSE SHE'S A REGULAR CUSTOMER I TRIED TO THE RIGHT THING. AFTER I TOLD HER I WASNT GOING TO DO THE EXCHANGE SHE LOOKED AT ME AND YELLED F**K Y** B**** AND CALLED MY EMPLOYEE A CRYBABY AND HURLED VERBAL ASSAULTS ON HER WAY OUT THE DOOR. I HAVE ATTACHED OUR RETURN POLICY WITH THIS RESPONSE. 

• Initial Complaint

  03/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  One week ago I purchased a vape device 4 days later it malfunctioned and will not turn on. I went into the store to ask for an exchange. They said no because I dont have a receipt. I did not ask for a refund I asked them to stand behind their merchandise and exchange it because it was defective. The two employees laughed in my face.

  Business response

  04/03/2024

  Per our stores Return Policy, it states that "Customers must try out their product in the shop, if something is wrong in the store we will exchange the product for some Equal or Greater Value." As well as she didn't have her receipt with the item during the return and we need the Receipt for Every return or Exchange that we complete. Our Return and Exchange policies are all posted throughout the shop. Each company when it comes to Equipment has their own Return Policy and the devices all should have a warranty card in the box, or a way to Authenticate the product online. 

  Customer response

  04/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  The policy of checking the device before leaving the shop was the only sign posted about returns or exchanges. That is useless being that the device stopped working 4 days later. No signs or information was posted about requiring a receipt to exchange a defective device. There was also no warranty card in the box for the device. 
  
  Regards,
  
  ***********************
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩