ComplaintsforEnvironmental Laboratories, Inc.
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Complaint Details
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Initial Complaint
02/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I ordered a safeHome glyphosate kit for $107.75 on 1/15/2023. I received the kit on 1/19/2023. I sent a water sample to them on 1/23/2023. They sent me a confirmation of receit email on 1/27/2023 , saying that I should receive my results on or before 2/8/2023. That date came and went. I heard nothing from them. I emailed them and asked for an explanation and got no reply. I called the number listed. Twice, the first time I left a message. I got no responce. I called again and this time talked to a person. They looked up my information and said that my sample had been sent to another lab and that they would contact the lab and find out what was going on and get back to me in a few minutes. I received no call-back. I emailed very politely and asked for some responce, any responce at all. I have received nothing. When I look up the results for my account on their website all it says is "not ready". It has now been 3 weeks since they received my water sample and I have received nothing from them. I feel that they took my money and gave me nothing in return. I believe the business is fraudlent. Therefore, I want my money to be returned. My order number with them is: 2023010200. Thank you.Business response
03/15/2023
The problem has been resolved as the test results have been provided to the customer.
Thank you,
Environmental Laboratories, Inc.
Customer response
03/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.