ComplaintsforTermishield Termite and Pest Protection, LLC
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Complaint Details
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Initial Complaint
11/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I know it has been awhile since your company treated my home(826 S. 31st), however per the attached the outside perimeter was not treated as your technicians stated. As I was charged for this. I canceled my services because after a year of service with Termishield I still had mice and now I see why. I have written to you a time or too and finally cancelled my service with you. I trusted that you would stand behind your company's name and honor your obligation to paying clients. I am now being charged two thousand dollars for your error. Based on this information I am asking for a full refund or fix the issues that your company originally stated was fixed asapBusiness response
12/14/2022
This was a past customer that had a service agreement that was canceled July of 2021. There was no warranty past the service warranty, so when service was cancelled all warranty stopped. There was nothing protecting her from a reinfestaion with no service in place. We have reached out to ************** and were able to sign her back up on a service warranty and she seems to be very happy at this time.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.