ComplaintsforNails and Lounge
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
When I arrived at this nail salon, I asked for a gel manicure with a chrome topping. I saw on their menu that a gel manicure was 37 dollars, and there was nothing on the menu that described an extra charge for chrome. When I went to check out, my charge was 65 dollars. I was stunned and did not know what to say as I am a young female that has issues with confrontation. I went back into the store and asked why i was charged 28 extra dollars when the service I purchased was shown as 37. The man told me that he knows chrome costed at least 15 but let me ask. He then turned to about 3 employees, all saying either 15 or 18 dollars extra. He then settled on the 18 dollars extra extra, but even then, my charge would have only been 55 dollars. Again, this charge was not on the menu, and was not transparent even between employees. I was charged an extra 10 dollars that still wasnt explained. I believe this nail salon is charging customers whatever they feel like that day, and it is misleading and fraudulent to add charges that increase the price by almost 200%. I have attached a picture of the menu seen in store.Business response
08/22/2024
Hi again
we explained our charges in previous email. There is one more thing , the picture ****** took is for children who are under 13 year old (our princess menu). Clearly, there is misread. I also attached kid menu. We will also attach her receipt in next letter
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.