ComplaintsforMorgans Auto Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
• Date of the transaction: 01/06/2023 16:21:44 • The amount of money I paid the business: $1775 • Business committed to provide me: Car parts Grade A (Grade A car parts meet or exceed the quality and performance standards set by the original manufacturer) • The nature of the dispute is: the Seller shipped damaged parts. Some parts were not shipped at all. • Whether or not the business has tried to resolve the problem: offered to refund the 14% of the payment when the damaded and missing parts exceed 50% of the payment amount. • Order Reference Number: 11506 • Purchase Receipt for Transaction: 639009394Business response
02/27/2023
***** ***** ****** ***************************** ***** **** *** *** **** ** **** ** ******** ******** *** ******************** **********************
This is ****** from Morgans Auto Salvage this is in regards to the letter we received about some parts that ******* *********** had purchased off of us we issued the customer a partial refund and the customer wasn't happy with that so we offered to just return the parts for a full refund and the customer stated that he didn't want to that the customer stated that he wanted us to just give him the parts for no charge we have tried to resolve this issue
Thanks
****** ******
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.