ComplaintsforTrueView Exteriors
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The date **** came out and gave estimate of 2,.500 was July 11. He recieved a check for half down of ***** and cashed july 13th. Aug 4th he texted me windows were in and would be a week before install. No word from him .Over week later he Text back that he only had one guy that could do job. We go to Aug 27th no word of when getting installed. .Aug 31 **** and guy come out. Only rip out one window and just s**** it in. Not completed. Says other window was lost. He never came back. I informed him another company would be doing job. A few days later he informed me when he got his window not fully installed back and other window. And if I would sign a piece of paper to not bash him he would give money back. It is going to cost me 7 grand for job he did not do and fix what they messed up. *************** is taking over and said this was a job that never could of been done with wrong size windows and taking out old window wrong. This has been a 3 month nightmare. I need my money back for job not done and to go toward new company. Thank You *********************Business response
10/10/2023
This customer was well misinformed if she was told the cost would be that high to have the window install finished, regardless I agreed to the refund in exchange for a non-disparagement agreement and hold harmless which is a standard practice.
The supplier lost the second window and I was in constant communication with her from sale to our first attempt to install.
At this point I will mail a refund check to her a check and she can keep the windows as I too would like to have this situation over.
Customer response
10/21/2023
This matter has not been resolved. ******************* from Trueview has not reached out to me or refunded my money. I will take it up in small claims court. Thank you *********************
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Contact Information
Pendleton, IN 46064-8719
Business hours
Today,8:00 AM - 6:00 PM
MMonday | 7:00 AM - 6:00 PM |
---|---|
TTuesday | 8:00 AM - 6:00 PM |
WWednesday | 8:00 AM - 6:00 PM |
ThThursday | 8:00 AM - 6:00 PM |
FFriday | 8:00 AM - 2:30 PM |
SaSaturday | 8:00 AM - 12:00 PM |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.