ComplaintsforFactory Direct Marine & RV

• Initial Complaint

  08/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I bought a new 2022 gulfstream conquest camper on June 3rd 2022. I picked it up took it home where it set in my driveway for approximately 3 weeks . My fiance came by to put stuff in it for our camping trip for July 4th . She looked in the bedroom and found that it had been leaking , the bed was soaked . I came home checked it out and found the roof caulking has a long crack where it was at the seam I looked and several places on the roof had caulking all over where it shouldn't have been and area where it wasn't. I found a s**** stuck in the caulk by the roof vent. I was totally disgusted . I contacted dealer they gave me numbers in my area to call about warranty work. I called and nobody does it on my specific camper. *** from warranty *************** from gulfstream called me and gave me other numbers ,again nobody works on them . I caulked the spot so no more damage was done bought a dehumidifier which they Said to put in it to take the moisture out. I decided to go ahead and go camping because I've already made a payment after 12 days I got loan for it. We went camping . That night the air conditioner froze up and hot water heater quit . Next morning I was looking it over and the rubber around a window is comeing out . I was looking at the scissor **** and they used cheap self tapping screws to hold the leveling **** and 1 was broke . We stayed 2 nights. Got home put back in drive that weekend went to camping world hour and a half and found out the fuse was blown to water heater so I bought 1 for $28 .went home put new fuse in and water heater workd . So I decided to take a shower to make sure it was working correctly . Got out was looking and the bathroom sink Iand it was cracked in the center . So know I'm really ******. Messaged ***** Town again with other problems no response . I've called gulfstream and demanded to talk to owners **** said this is far as it goes. I've got on internet found possible emails for owners no response back. I filed a complaint with ***** generals office finally today called cause haven't heard back they said a couple more weeks. I asked about complaining to you all they said to send complaint to you all also. I've made 2 payments going on 3 the 14th of Aug and no resolution. I contacted factory direct marine and rv about my title she said she would get ahold of her title clerk and still nobody's responded about that. I WANT ALL MY MONEY BACK AND MONEY FOR MY TROUBLES IF POSSIBLE. THANK YOU VERY MUCH FOR YOUR TIME

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