ComplaintsforSolid Waste Management District of St. Joseph County
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Complaint Details
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Initial Complaint
06/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 6/28/2022 at 12:38 the trashman did not pick up my trash. I called 311 to complain and ask that they trashman come back and pick up my trash. I spoke to the manager of Waste Management and she stated that "I needed proof to show that they did not pick up the trash at my address". I have cameras and I also watched them from my livingroom window as thy passed by not once but twice! I asked the lady what type of system that they utilize to ensure they are picking up the trash she states"GPS". She stipulated that I should pull pictures off of my camera's to show her proof. Well I find this ludicrous! They had an obligation to do their job and do it correctly. Why should I be at a fault for their contretemps.Basically, this only proves that they drove by my house. There is not actually proof to support that they picked up the trash from my house. They will not come back by unless I pay a 10$ fee. I know this is not much however, it is their fault that they did not pick my trash up (principle of the matter!). I should not have to pay (be punished) for their mistake. Currently, my trashcan is sitting at the end of my drive, awaiting the arrival of the trashman. I want the 10$ fee wavied and I want them to pick up my trash.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.