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Complaint Details
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Initial Complaint
09/15/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I have been a customer at ********************** since 2016, and have raved to friends and family and recommended them countless times. I am not sure I will continue doing that after the experience I have had this week. A scammer contacted me on 9/12/2022 impersonating PFCU; they had somehow cloned their phone number and caller ID to match PFCU. The scammer was convincing and deceived me to gain access to my bank account (they asked me to verify my identity with the last four digits of my social security number and date of birth). They stated that there were fraudulent charges on my account from various purchases that I had not made while I had been traveling (I have had legitimate fraudulent charges on my card before while traveling, and the phone call was very similar to the one I had with a legitimate PFCU representative in the past, leading me to believe the call was legitimate). The scammers then transferred $1500 out of my savings on Monday and $1500 on Tuesday for a total of $3000 transferred out of my savings account (and stated that those transfers were additional fraudulent charges that they were handling). I called PFCU on Wednesday after being suspicious of the transfers to discover that I had never had any fraudulent charges on my account and they were scammers gaining access to my account. PFCU as a result essentially blamed me for not hanging up the phone and calling back to be sure, and said that they had sent an email out a few months ago regarding scammers. They said it was basically impossible to recover the funds and that I would have to file a police report and that was that. I asked multiple times for support, for Purdue to call the other institutions to freeze the funds, etc., and PFCU basically refused and did not offer me any additional help save for a screenshot for the police. I am infuriated that nobody from PFCU seems to care that $3000 has just been stolen from me and they seem to be more concerned with covering their own backside.
Business response
09/22/2022
Dear Sir/Madam:
Thank you for bringing this matter to our attention. As a credit union, our paramount concern is always the service to our membership. Due to privacy regulations, we are unable to provide any explanation of the events or supporting documents that are relevant to our Members complaint.
We are able to report that we have spoken with our member regarding this situation and are working to address any issues that *** remain.Customer response
09/27/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.
Regards,
*******************************
Initial Complaint
02/02/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
1. I have never had an account with these companies PURDUE FCU with Account Number: ********, REMOVE from all ********************** reporting agencies that's reporting.2. "Consumer" means any natural person obligated or allegedly obligated to pay any debt. According to 15 U S Code 1692a(3)3. This letter is pursuing 15 U S Code 1692c(C) Ceasing communication 4. I am the "consumer" mentioned in 15 U S Code 1692a(3) You are PURDUE FCU the debt collector 15 U S Code 1692a(5) I am invoking specified remedies under U S ******************** as a creditor I am demanding you to terminate all farther efforts pursing to U S Code 1692(c)(1)5. I am the executor under 15 U S Code 1692c(d) pursing to 15 U S Code ****d A debt collector may not engage in any conduct the natural consequence of which is to harass, oppress, or abuse any person connection with the collection of any debt. Without limiting the general application of the foregoing, the following conduct is a violation of this section:(1)(2) and (4)Business response
02/16/2022
Dear Sir/Madam:
Thank you for bringing this matter to our attention. As a credit union, our paramount concern is always the service to our membership. Due to privacy regulations, we are unable to provide any explanation of the events or supporting documents that are
relevant to our Members complaint.
We are able to report that we have researched the complaint and communicated to our member regarding this situation.
Loan Services Department
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