ComplaintsforPearson Ford, Inc.
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Complaint Details
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Initial Complaint
11/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Pearson Ford does not do their due diligence to inspect vehicles before selling them to customers and/or ignored an alert. I bought a used X5 from them on 11/3 and the following day I was receiving a battery control check message. I read sometimes if a battery was recently replaced or not registered it would clear itself. Every 2-3 cranks I got the battery message. I called Pearson Ford to inform them of the issue on 11/12 and was told that *************** was the used car manager and he would call me back. I gave Mr. ****** a week to return my call and he never did. After the holidays on 11/27 I took the car to *** and turns out the car battery is going bad, it costs over $1700 to replace/register, and is currently on backorder. I called and was finally able to talk to Mr. ****** from the *** dealership to inform him of the issue the X5 has. He stated he would not make a decision that day and told me he would call me back. I emailed Mr. ****** the invoice from *** and date time stamp pictures showing the alert. Apparently Pearson Ford is not upholding to their values because he refuses to return my calls. I reached out to the finance manager as well and he said he would have Mr. ****** call me today and he has not and is off today. So I still have temp tags and looking at a $2400 bill after a brake flush, diagnostic, and battery replacement. I know this car was not properly inspected for a few reasons: the pictures they listed the vehicle with shows the tire pressure was low and the same night I had to inflate the tires, the trunk was littered with dog hair, and they attempted to remove the bulk of the tar off of it from being in a construction area but I had to invest in a $250 detail to clean it up. On top of all this my new car now sits at *** indefinitely until the battery is off backorder. This is not how you do business. I am requesting reimbursement for repairs that should have been addressed before selling the vehicle.Customer response
12/12/2023
Pearson Ford and I have reached a resolution. They provided a portion of the cost of repairs.Initial Complaint
08/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We took our car into Pearson Ford on a recall check it and get it looked over and mind you weve had. It looked at my other car dealerships and they said that the problem with the part is part of the recall we took it in Pearson Ford they said they ran test sent us a huge bill and said that was not the problem never discussed any type of being charged for anything. We thought that we took the car in for a refill on the paper it says free of charge but now were stuck with the $3000 bill that they say we have to pay before we get a our car backInitial Complaint
07/28/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
They overcharged me for a a serivce plan. I cancelled the contract the next day when I discovered they had overcharged me. That was at the end of April. I have asked several times since then where the refund was. They either don't reply at all or say the refund will process "on Friday.". Three months later and I haven't seen anything and have had to pay interest on that amount.Business response
07/29/2022
We have been in touch with ***********************. I left her a voice mail and a follow up email. There was a very long delay in refunding her, something happened in the system to cause this issue. A check from the ****************************** was mailed out on 7/28/2022 to her lienholder. This should satisfy her complaint. If there is anything further, please don't hesitate to reach out.
**** Pearson
************
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.