ComplaintsforRockstar Granite, LLC
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Complaint Details
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Initial Complaint
11/29/2021
- Complaint Type:
- Product Issues
- Status:
- Unresolved
Counter installed on 10/09/2021 Realized problem 10/25/2021 . The problem is one end, approx 3x4 feet is set on a wooden wedge and the countertop is "floating" over the cabinets by approx 3/8 of an inch. My husband and I are fearful the granite it is going to break. I called ****** and sent her the pictures. On 10/25/2021. She texted it will be fixed no later than 11/20/2021. That day was a no call no show day. I called ***** on 11/22/2021 said she never told him. He said he would be out Saturday to fix it on 11/27/2021. Again no show, no call. I am not getting any response to the phone numbers, text or email from any of the three numbers. All I want is for the granite to be stabilized.Business response
12/29/2021
We are truly sorry that we have not been out there to fix the gap between the countertop and the cabinet. I agree, better communication would definitely help resolve this issue. This job was relatively far, about 2 hours away so it has been extremely difficult to make it out there to fix the issue since we have been so busy. That is no excuse though, so we would definitely be more than happy to reschedule an appointment so that we can come out and fix this issue if you are still willing to allow us to do so.*****RockStar Granite*** * ********** ** *** * ****** ** *****Customer response
01/05/2022
Consumer has not heard from the business. Consumer would like business to reach out to her to schedule an appointment as soon as possible. Consumer would like this finished by 1/9/2021.
Consumer is looking into getting a lawyer if this does not get fixed. Consumer says the business needs to do what they have said they are going to do and fix this.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.