Customer ReviewsforAce Handyman Services

We do NOT RECOMMEND Ace Handyman Services company. We contracted with this company to re-glaze and re-paint seven windows/six storm windows; re-paint unpainted portion of brick wall (had been repaired with new brick) and repaint majority of brick wall that had been painted previously; repair cracks in siding and repaint for which painting of siding was discussed, but not specifically included in contract. The repair of siding was in the contract. We had to remind them that siding was to be painted. We were informed that they would have to adjust the price to include it because the painting of siding was not included in contract. Included in the contract was repair of loose soffit under the eaves. Worker attempted to attach a thin strip (1/2" x 3/16") of PVC to fascia with brads to hold soffit. That did not work and gave the appearance of a wave under fascia. It took two workers two days to spray one coat primer and one coat finish paint on the brick and one coat of paint on the siding. Paint was provided by homeowners @ $100.00+ per gallon. Workers asked for a check for final payment at end of work on second day. Workers appeared to be in a hurry and asked homeowners to inspect their work. We reluctantly wrote the check, but when we took another look at the workmanship we realized just how substandard the work actually was. We called the company owner who was unavailable at the time. We stopped payment on the check. Owner returned call and asked to meet about the problems we'd found. He wanted a chance to fix the issues by having a new employee correct the work. Upon completion, the work didn't appear much better than when the first two workers had finished, but the owner offered to take one-sixth off the contracted fee. Still, too high a fee for the quality of work... BUYER BEWARE! John and Patricia A.

We appreciate your feedback. I apologize that our work and customer service was not up to your expectations. This project did not go perfectly, and we have tried to satisfy you. I came out to your house 3 times after the original work was completed to see what needed to be corrected and to try and satisfy your concerns. The painting of the siding was not something in our written estimate, but I had the craftsmen complete the work as a good faith act. The fascia board was too rotten and warped to secure as estimated and I discussed that with you before I reduced the price to adjust for not completing that work. The original craftsmen primed and painted the brick, removed, and re-glazed the storm windows, then reinstalled and painted the storm windows and the siding. The second craftsman that was at your project removed the storm windows and added glazing to the areas that you were concerned about. He also scraped, sanded, and repainted several areas and caulked any areas that were not done. We also purchased another gallon of the paint to touch up the areas that you had concerns about. When I came to your house the final time, and reduced the final bill, you were satisfied with the work and said we had come to a fair resolution. I apologize that you are not happy with our work. As a reminder, we warranty our work for 1 year. Please let us know if we need to re-visit your project.