ComplaintsforThe Grounds Guys of Wichita
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Complaint Details
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Initial Complaint
04/17/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I am writing to file a complaint regarding services provided by The Ground Guys of Wichita. After shutting off my sprinklers for winter, I engaged their services to perform routine maintenance and turn on the system. However, following their intervention, a significant leak emerged, which was not present before their visit. During this initial visit, the technician admitted that their work caused the problem, although their attempts to rectify it proved ineffective. I contacted The Ground Guys of Wichita to rectify this issue, expecting them to send someone out to fix the issue they caused or provide us with a quote. However, I received an invoice for the repair without prior notification or approval of the associated costs. Additionally, I was not provided with a written estimate for the repair, as required by Kansas state law for services exceeding $100. Despite my attempts to resolve the matter directly with the company, we have been unable to reach a satisfactory resolution. Therefore, I am seeking assistance from the Better Business Bureau to address this consumer protection issue. I appreciate your attention to this matter and look forward to your assistance in resolving this dispute.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.