Complaintsfor32nd Street Used Tires
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Complaint Details
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Initial Complaint
06/03/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
i came to the tire shop 3 times today upon leaving each time it resulted in my tire being defective and deflating each time after the third time I figured it wouldn't be like the other 2 but here I am on the side of the road again.Business response
06/19/2024
*** ****** *******,
I have received a letter from The Better Business Bureau stating you have filed a complaint against 32nd Street Used Tires Inc. I truly hate that you have had a bad experience with one of our tires. We do our best to inspect all the tires being sold. Unfortunately sometimes there are things hidden in a used tires such as a pin hole or broken belt that can’t be seen by the naked eye. These type of problems only show up once the weight of the vehicle has been applied to it. We try our very best to have everything repaired on all tires before it goes for sale to our customer. Unfortunately, because it is a used product, we may miss something due to human error. 32nd Street Used Tires would be more than happy to refund your money, if you will return the tire. We would be happy to exchange the tire for another tire, at no cost to you. We give a 30 day warranty on all of our used tires. I will extend you a grace period on your warranty up to 45 days from the date on your invoice. Please let me know which one of these options you choose. I will personally make sure you are set up and taken care of. Thank you for your business and again we apologize for any inconvenience you have experienced.
Sincerely,
**** ****** ********* **** ****** **** ***** **** *** **** *** ******** ** *****
Phone: *************
email: ****************
Sent from my iPhone
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.