Customer ReviewsforCheetah Clean Auto Wash

Complaint Details - no honor! I purchased vouchers from Waterworks auto wash in Bowling Green, KY. The company was sold to Cheetah auto wash. I called Cheetah corporate HQ, and they approved for me to use my remaining vouchers. Since I’m a retired military veteran, I travel. Kentucky is where I was born, so I purchased a summer home in Ky and only spend 2- 3 months in Ky yearly. I had approximately 13 vouchers, and Cheetah always accepted them. The last time I used a voucher was on May 6, 2024. They are a very good company and do professional work. The only issue I’ve ever had was back in May, they felled to properly clean and my trunk, and I did call and complained. I left Ky back in May, and returned this month, September 22. I stopped by Cheetah to use a voucher; however, I was informed by Cheetah corporate, who also spoke with the Regional manager, that they will no longer accept vouchers because of the time length from when they purchased Water works. They told me they would contact the owner and see if the owner will provide an acceptation to policy and a decision to accept my vouchers. But, they haven’t called back! Anyway, the reason they should accept my remaining vouchers, valued at $162.00 is because I don’t live in KY and only spend limited time in my summer home. If they were going to stop honoring vouchers, they should have informed me during my other washings, especially when I visited them on May 6, 2024. I could have gifted or sold the vouchers to a family member who lives in Ky. I didn’t know Water works was selling to Cheetah or I would have approached Water works for a resolution. As I stated, I only visit Ky sporadically. I appreciated Cheetah initially honoring the vouchers, but it’s not fair or good business to make me a funding escape goat. Cheetah must remain professional and honor my vouchers. Why should I provide capital to a company, who makes thousands/millions of profits? How would it hurt them to honor my vouchers?

I want to leave zero stars. My brand new car got scratched. Of course they are denying it. The man that called me from the claims department was rude. He was hollaring at me on the phone & hung up. I have a picture of a piece of something that was rafters & of course he did not want to address that. I will be taking this to higher above. Totally not right to be treated the way I was

I had a great experience at Cheetah! Outside wash and interior cleaning. Thank you!