Customer ReviewsforThe Drees Company

I got my tax bill for 2024. Dress SERIOUSLY shorted me on the amount of credit for Property taxes because they only considered the land VALUE instead of the assessed structure that had been completed on or around March 2024. I'm also stuck with a 40% Commercial assessment because DRESS FAILED to change the property from Commercial to Residential back in April when the Assessor office sent out notifications. It's absolutely ridiculous that I am now stuck paying 40% because DRESS FAILED TO RESPOND to the notice. Grossly negligent.

***** – As one of our homeowners, your satisfaction and peace of mind are paramount. We sincerely apologize for any confusion you may have experienced regarding this matter. Our Nashville leadership team determined that there was a timing issue with the classification of the property and will work with you to issue a refund.

I appreciate working to resolve the issue. I do understand the timing issue regarding the change in classification. While it could have easily been addressed at closing with the property taxes, I have received numerous messages from various individuals within the Drees organization working to correct the issue. As such, I do believe this was an HONEST OVERSIGHT and that Drees, as a company, was unaware of the issues that were caused the homeowners who have purchased in this location. The immediate action taken at the highest level demonstrates a real commitment by Drees to stand by their business.

In early July 2024 we started working with a Drees rep to build a home in the ********** neighborhood in **********, KY. We were told (and there was a sign outside the model home office) that there was a free finished lower level with any build-to-order home. Well, naturally it took a few weeks to go over everything and make a decision. At the end of July we decided to go ahead with the build and were told that the free finished lower level incentive had expired. Interesting since the sign was still outside. Instead we were offered $20K off with $40K or more of options, which was about $6-7K less than the finished LL option. As of 8/30/24 the sign for free finished lower level was still outside the model. I called the home office and an incredibly rude customer service agent said someone would contact me to answer why we didn’t receive that incentive. No one has bothered to address this since my call on 8/30/24. The sign says ANY BUILD-TO-ORDER home. There are no qualifiers or asterisks on the sign. It does not say “ask for details inside” or “select neighborhoods only.” I have a picture of the sign taken on August 30. I would just like to know how Drees can blatantly misrepresent something and then not even bother answering when questioned about it. I honestly wish I had read these reviews first because now I feel like we are in for a total nightmare building with this company. We built the home we are in now with Drees 19 years ago, and there were a few issues. Now I am expecting nothing but prevaricating and procrastination from this company over the several months it will take to build.

*** * Thank you for sharing your experience with us. We sincerely apologize for any confusion you experienced during the contract signing process. We take customer feedback very seriously and hate to hear that we have missed the mark for you. Please know that we have shared your feedback with leadership, and it is to our understanding that our team is working with you to review your concern.

My experience with Drees Homes has been disappointing. I was not informed that my deposit was non-refundable if my current home does not sell. The option was to cancel and lose the initial amount or continue with the contract. The sales team helped me with builder incentives but when i cancelled due to negotiations and weather ( tropical storm) , I was told I would be charged for missed appointments. During this process I have been actively showing my current home in the hopes that it will sell and i can proceed with Drees and there by save the money that I have paid so far. Prospective Buyers need to be aware!

******* – We sincerely apologize your experience did not meet your expectations. As outlined in the contract, specific conditions relating to the contingent sale of your current home must be met. If you have any questions, please do not hesitate to reach out to our leadership team.

My experience with Drees has been a complete nightmare. Having owned multiple homes across the US, I can say that this has been the worst encounter I've had with any builder. It starts with misleading marketing tactics and false promises. During the design phase, essential upgrades were either completely forgotten or unavailable. Their floor plans and design center options are like relics from over five decades ago. Throughout the construction, critical installations were frequently overlooked. Attempts to rectify these issues resulted in poorly executed patch-ups and touch-ups. The paint used is of shockingly poor quality. The painting contractor did such a substandard job that it resembled work one might expect in a budget home rather than a high-value property. Despite investments in upgrading kitchen fixtures, the delivered cabinets are so poorly crafted that they pose a constant risk of causing injury. Drees charged exorbitant premiums for lots infested with overgrown bushes and poison ivy. Moreover, they neglected proper yard grading, leaving uneven surfaces that collect water, presenting a potential hazard. Their touted 90-day warranty turned out to be merely a façade. When I brought numerous defects to the attention of their customer rep, I encountered indifference and a complete lack of accountability. Their dismissive attitude suggested that addressing my concerns was a favor. In summary, Drees lacks the expertise needed for high-value residences. The materials used, the builder and labor skills are below standard, resulting in a living experience akin to residing in a flimsy cardboard structure. Customers who invest their life savings and future security into a home, it is disheartening to see Drees prioritize profit over delivering a quality product / service. I strongly caution prospective homebuyers to exercise extreme vigilance when considering Drees. It is crucial to spread awareness and warn others about their deceptive practices.

Nilaj - Quality and customer satisfaction are extremely important to us, and we apologize that we fell short of your expectations. We have shared your review with our Cincinnati-area leadership team, and it is our understanding that our team is currently working with you to review your concerns. Should you need additional assistance, please dont hesitate to reach out to our *************************

Wow. I cannot believe these horrible reviews as my experience has been stellar. We are not yet in the home but the build has gone so well and everything looks beautiful. Our sales manager was o early transparent and the design center gave us extra time. Our general manager builder was awesome, kind, and generous. I came away feeling they really cared about each and every house they built. This is the ************** area and maybe its just a great team but I could not recommend them more highly. A++++ experience.

***** - Thank you for taking the time to share your thoughts! We're so happy to hear you are enjoying the building experience. We wish you all the best as you kick off your next chapter in your new Drees home!

Our home is non stop issues. We have had plumbing leaks from day 1 and still to this day 2 years later have an active leaks. Every time a leak is repaired another starts. Every joint in the plumbing breaks down the line when they make a repair. We have mold as a result. Our windows leak when it rains. The stones have fallen off the front of our house even after being repaired . Our yard has tree stumps and garbage that they refuse to remove. We would NOT purchase another Drees house. There are many other issues with this home. Wish we hadn't moved!!!

*************** -As one of our homeowners, your satisfaction and peace of mind are paramount. We sincerely apologize for the frustration you have experienced. We have shared your feedback with leadership, and it is our understanding that our team will be visiting you today to review your concerns. Additionally, if you have any questions regarding your home in the future, our Customer Care team is always available to assist you.

Do not purchase a home with Drees. We were repeatedly lied to about communication around our contract. Told documents were going to be finalized, then wouldn't hear from them for days and then told something completely contradictory to what they said before. They kept forgetting their excuses, or what the lie they'd previously told and was embarrassing to see them trip over themselves constantly. They even told us on several different occasions that everyone in the company was headed to some Carribeanlocation and that's why we didn't hear back.It was very clear that they were not actually doing what they said they were going to do and wanted to hang onto our ****** deposit as long as they could, even though they were contractually obligated to return it after the contingencydate ran out.

**** - Thank you for sharing this feedback with us. First, we apologize your experience fell short of your expectations. Please know our entire team prides themselves on integrity, and we would never intentionally mislead any of our homebuyers. It is our understanding that our team has communicated next steps to you regarding your deposit. Please feel free to reach out to your local team if you have any further questions.

The last minute removal of a $10,000 credit that was promised to us from the beginning is the final straw. I would normally say make sure you get any discount in writing, however we did and they are refusing to honor it. My wife, Drees management and myself have signed at least 5 contracts with the discount listed, no mention of it ever being an issue. Eight months ago we emailed our sales agent **** specifically asking if we were still getting the discount again with no mention of any issues. $10,000 is a lot of money to our family. We have had so many issues with the building process I cant list them all here. Dont believe what you are told in the model home/ showroom, you will be disappointed in the design center! Dont trust what you see in the design center; it will not look like that in your home. After that youre turned over to **** who had disregarded and disrespected my wife on several occasions. When we brought up things that need to be fixed during the walk through the tape marking the items was just taken down and we were told we only build to model home quality. FYI when the person doing the walk through with you mentions they had already marked the same issues and they were not fixed that's a bad sign. They have really stolen our excitement of building and moving into a new home. Drees' homes indifference and inability to make this right is disgusting.

We take customer feedback seriously and are committed to addressing your concerns. It is our understanding that our Cleveland-area leadership team is working with you to reach a solution. We apologize for any frustration you've experienced and thank you for sharing your feedback as it enables us to grow and enhance the home building experience.