Customer ReviewsforTailored Home Solutions, LLC

Absolutely the best! Anthony is great and communication is the best. Highly recommend Tailored Home Solutions, LLC.

********, Thank you for your glowing feedback! We're delighted to hear that *******'s recurring cleaning services and our team at Tailored Home Solutions, LLC have met your expectations. Your recommendation means a lot to us, and we always enjoy hearing from our Newport clientele community! The Team at Tailored Home Solutions wishes you the warmest and happiest New Year!!

Do not use tailored home solutions. They are way overpriced and the customer service is horrible when there is a problem. I appreciate they need you to supply the vacuum and other supplies for Covid reasons, but if your customer is supplying all cleaning products, you shouldnt be expensive. I had to supply a vacuum, broom, swifter, magic erasers, sponges, and brushes. I also had a shop vac they used and they sometimes used my cleaning cloths. The only thing they supply is some type of ph cleaning soap and cleaning cloths. They also started using my toilet paper and paper towels to clean hard to reach places. I asked them several times not to use theses expensive paper products or supply their own. Instead of fixing or owning the problem, I got a lot of passive aggressive excuses that their people dont do that. Guess what? When you find pieces of toilet paper on your shower floor and the roll has a forth left on it when you put a full roll, their people did it. The thing that put me over the edge, however, is the damage they did to my shower tile. I constantly am cleaning the floor because residue gets stuck between the black penny tile. That morning, I had no residue or broken tile because I checked. After they cleaned, I went to check the cleanliness. There was toilet paper on the floor they used to clean. As I was picking it up, there were pieces of the black tile crumbling. I tried to work with them on a repair, especially since they are bonded and insured for these things. I got the same passive aggressive excuses and lack of accountability. They offered a mere free cleaning to cover things ($165), which wouldnt have covered the repairs of $1000. Was just asking for them to meet me halfway on repairs or offer to repair themselves. None of that happened. They typically are $300+ so $165 was for a smaller cleaning.

Hello ****,Thank you for sharing your thoughts regarding your experience. We genuinely appreciate your feedback and the opportunity to address your concerns.We want to assure you that our pricing structure is designed to be competitive with our market to reflect the quality of service and to ensure our teammates are paid a livable wage plus benefits. Pricing can include factors like the complexity of *************** footage, necessary supplies, and the expertise of our professionals. We are committed to offering fair pricing.We acknowledge your concerns about the use of cleaning supplies during our services. We prioritize sustainability and use microfiber cloths instead of toilet paper or paper towels. Microfiber cloths are more environmentally friendly and effective in the cleaning process. For example, toilet paper breaks down when wet and is an ineffectivecleaning tool.Regarding the issue of broken shower tiles, after a thorough investigation, we found that plastic scrub brushes, supplies, and the techniques used during our cleaning processes are improbable to cause such damage. We believe that the issues with the tiles might have been unrelated to our service. Nevertheless, as a gesture of goodwill, we provided a credit for your cleaning to address any inconvenience you experienced.We sincerely apologize if you felt our communication and resolution were inadequate in this situation. Our goal is to provide an excellentcustomer experience, along with the importance of addressing concerns promptly and transparently.We value your feedback and take your experience seriously.We are looking further into this matter to evaluate how we can provide better customercare in thefuture. If you would like to discuss this matter further or if there's anything else we can do to assist you, please don't hesitate to contact us directly.Best regards,Tailored Home Solutions Team

Tailored Home Solutions is one of the best. The attention to detail is truly remarkable; even having separate cleaning tools for the bathroom and kitchen to avoid cross-contamination. I wouldn't think to do this. Does your cleaning company do this? Very pleased with the communication in the office. Sometimes life happens and cleaners take a vacation, leave the company, etc. The office always communicates these changes with me and suggests an alternative. They even send email reminders of my upcoming visits. Carsyn has been wonderful as well. Her friendliness (even my dogs love her) is contagious! We love talking to her when she is here. She is efficient and does a superb job! Highly recommend Tailored Home Solutions!

Thank you so much for your positive review of our teammate ******'s recurring bi-weekly cleanings in your home! We appreciate that you also mentioned our dedication to excellent customer service from our office staff as well. Our entire team adores working with you and we are proud to have serviced your family for multiple years! Thank you for being a valued Tailored Family Member and we look forward to your next visit!

Brandy has been such a great cleaner for our home. She pays attention to detail and ensures that everything is well taken care of! I'd definitely recommend her for cleaning your home. We've also had other people from the team come in for a deep clean and everyone has been really friendly and has done a great job at leaving everything spotless. We've had a few challenges with communication in the past which is why it's 4/5 stars, but for the last several months we've had a much better experience. I'd highly recommend THS!

Thank you so much for your feedback on our recurring services, *****! We are so sorry for our communication delays, and this is something we have been working on. Your continued support means the world to our small locally owned company. Since you first started your services with us we have grown from just two office employees to now four, and we hope that as time continues we are able to have more teammates to be able to support our wonderful Tailored Family members like yourself more promptly! Our team is so happy that you have seen our hard work, and that you have blessed us with patience as we continue to bloom as a company. Thank you again for your review and we look forward to our next visit!

Tailored Home Solutions is very professional. The women who work for them are efficient and work diligently. It is nice to come home to a clean house after work or if we happen ti be home when they are cleaning we can barely tell they are they.

Thank you so much for reviewing our bi-weekly recurring cleaning services! Our teammate ******** has expressed just how much she loves your family, and we are so happy to hear that pairing you together has been going excellently for you as well! Thank you for choosing our local woman-owned and operated business. Your review greatly supports our growth and means so much. We all hope you and your family have a Happy New Year!

Good cleaning. On time. Pet friendly. Courteous. Polite. Overall great job

Hi *****! Thank you so much for complimenting our team's hard work and for your feedback! Your review helps our company share the value of our services to more people in our area, and is a cherished gift for our small local business. Thank you for helping support our growth! It was great getting to chat with you on the phone earlier this week and I hope your upcoming electrical installation project goes smoothly! I look forward to chatting with you again soon and getting to know your family more. Welcome again to our Tailored Family; we hope you have a blessed upcoming holiday season full of love and joy!