ComplaintsforLBR Enterprises LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
LBR Enterprises LLC, ******* ** has been "Paid in Full" for my work order to service/repair/upgrade and return the following American Flyer Model Train Items: (1) AF 343 Locomotive Engine and Tender, (1) AF 919 Operating Coal Dump Car, (1) AF Operating 971 Lumber Car, (1) AF 335 Tender Chassis w/ Furnished E-Unit Installed, (1) RC E-Unit Electronic Control System. **** at LBR Enterprises has been unresponsive to complete this "Paid For Work". He does not answer voice messages or reply to emails requesting that this work be completed after receiving my "Final Payment by Personal Check" on April 19, 2022. BBB, Please Assist in Getting the Above Listed Work Completed by LBR Enterprises. Thank You, **** *****Customer response
02/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
**** *****
From: **** ***** <***************.com>
Date: Wed, Feb 15, 2023 at 11:30 AM
Subject: Re: You have a new message from the Louisville BBB Complaint #********
To: Better Business Bureau <*********************.bbb.org>Hello BBB-Louisville, Please be informed that Manager **** at LBR Enterprises LLC has satisfactorily resolved all of my train repair problems and if this note could be included in the case, it would be greatly appreciated. Thank You, ** 02/15/2023
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.