ComplaintsforHenderson Animal Clinic
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/29/2022
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
We took a pregnant stray cat that came to our house to Dr. ***** **** at Henderson Animal Clinic to have the pregnancy terminated and have her spayed on 8-15-22. We already have four cats and were getting ready to leave on a 2-week vacation is the reason for wanting to terminate the pregnancy. Anyway, when ***** went to pick her up after the procedure, he was told the cat was not pregnant - just fat!! On 8-22-22, this cat gave birth to 4 kittens! How can a trained vet not know the cat was pregnant, especially if she performed a spay?! So, now we have to find homes for 4 kittens and don't even know if Sophie (the stray cat) was actually spayed. ***** went back to Dr. ******* office a couple of days later to question her about this, but she was on vacation. So he went back the following Monday 8-29. After sitting in the lobby for 1 1/2 hours without even getting to speak to Dr. **** about the matter, a policeman came in and asked him to come outside. He said Dr. Alka had called the police because she didn't want ***** there!! He never even spoke to her, and she called the police on him! We paid a total of $169.60 - $110.00 of which was supposed to be for the surgery. We would like a refund of our money and would like to file a complaint against Dr. **** for her obvious negligence, incompetence, and disregard for an animal's welfare, not to mention for calling the police on ***** for no reason!!
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.