ComplaintsforNorthern Kentucky Educators Federal Credit Union
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Complaint Details
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Initial Complaint
04/16/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Today 4/16 I went into this credit union paid the $1.50 owed in my checking and tried to close my account. They closed my checking however refused to close my savings and are withholding my $5. I showed them my valid drivers license which is the same license they have on file and they refused to take it and are keeping my money. I'm asking to have my savings account closed and my money returned to me via a check in the mail.Business response
04/24/2024
First, we would like to apologize for any inconvenience we caused. The member service representatives truly thought they were looking out for our member’s best interest, in requiring a drivers license with a current address. Fraud is of concern and we want to protect our membership as much as possible. We have corrected this issue and are having a staff meeting to review policies.
The branch manager called to discuss this with upper management, at which time the driver's license issue was discussed and corrected with the employees. The branch manager called the member the next day, 04/17/2024, to apologize and close the account for the member. The account was closed on 04/17/2024 and a $5.00 check was mailed to the member’s address on file.Customer response
04/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** ***********
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.