ComplaintsforChism Services Heating & Cooling
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Complaint Details
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Initial Complaint
09/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
Called 3 companies chism was about the same as 2 others. At the beginning everything seemed good. Made a deal to put in a complete new HVAC system. Was quoted around 10000 to 10500. First few days was ok. After that they were no shows. The owner could not get anyone to work with him so kept putting me off. Telling me other people came first because they were bigger customers. Heat finally was done but too another month to get the ac going. After man no calls no shows. Ac quit working owner was called and never came back. Had to pay another company money to fix the issue. Plus the owner never gave me a receipt and charged me more than qouted. Last message was on July 16th 2024 still waiting for a replyInitial Complaint
01/30/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had a brand new HVAC indoor and outdoor unit installed by Chism Services, Derby weekend, May 2021. On January 27th around 3:00 AM our power went out, we woke up to a cold house. I checked the thermostat and it was unresponsive. After self- troubleshooting, my fiance and I were not successful in being able to get the unit on. 01/28/2022 I called Chism Services directly at 9:58 AM the owner, *** answered. He said there were a couple of people in front of us, and he would call us back in an hour. 01/28/2022 4:30 PM I called again, left a voicemail. Inbetween 10 AM and 4:30 PM my fiance also called and left him a separate voicemail. 01/29/2022 at 4:12 AM I am woken up to a phone call from the owner, being in a daze I did not answer. I checked my phone around 7:30 AM and I had a VM from the owner asking me "did I make it home okay and he was worried" - assuming this call was not intended for me, but he sounded under the influence and driving at the time. I called him back at 7:50 AM left him another VM and sent him a text message. No response. We called ****** ********** Services since we were still without heat at this time and temperatures were in the teens. ****** ********** diagnosed the issue and found that the internal wiring in the HVAC unit was taped together and the wires were melted.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.