15 Customer Reviews
Review from wayne p
1 star05/25/2024
won money on the KD may 4th still no check in the mail so now they say give us your bank info account number and routing number, so they can mabke a deposit.. no way.once they have those numbers they will empty my account.oh the amount i won was 432.some change,i wouldnt even give them one star. do nt do busniess with these bastards.
TwinSpires.com Response
05/30/2024
A stop payment was placed on the original check and a new one sent out overnight to the address on file on 5/29/24.Review from Wayne R
1 star05/06/2024
I’ve heard good things about the app however I’ve not been able to start an account. When I put all my info in it says I already have an account. I couldn’t ever recall starting one but hit the forgot password option. It had a pop up showing the email address the password reset was being sent to. It was an email I’ve never been associated with. I tried contacting customer support. Created a ticket because it evidently goes off my name and the last 4 of my social. I never started the account and no one has reached out to help. They have however sent me surveys to see how well they did on that created complaint.Review from Rick M
1 star10/17/2023
I will never use them again. Made a bet, they accepted it, then won the bet and all they did was refund my bet instead of paying the payoff of approximately $1250.00. Call them several times asking to speak with a supervisor and it took them over 2 1/2 days to call me back just to say “sorry, there isn’t anything we can do!!Review from Donald Q
1 star09/23/2023
Said i don't bet enough so they locked my account! How much do they want me to bet? Stay away from this site. Calling the AG'S OFFICE MONDAY. Said if i don't bet enough i can watch races, Not good business pratice. Was with twinspires for years till this came about. Well they can have the site as i wouldn't use it if it was the last site on the web.Review from Dustin P
1 star05/09/2023
I won a few large amounts. I cashed out their EZ pay feature states you cannot cash out to other amounts are cleared. I wake up to find my account locked and them saying I spent all my earnings before they could withdraw my funds. I had well enough in there to cover the 80 dollars they claim I owed in return fees but they claim I only had 12 dollars. I asked for an audit on my account I have screen shots of my winnings yes I lost some but I didn't lode enough to be negative. They did not even audit my wins to losses we are talking a few hundred dollars off.Review from Tom S
1 star05/07/2023
KY Derby SCAM. Anyone else have this happen to them. Opted in to the Kentucky Derby Money Back offer, which stated Opt in and get up to $10 back on your first single horse win bet if your horse runs 2nd or 3rd in all eligible races at Churchill Downs from Tuesday, May 2, 2023 through Saturday, May 6, 2023. I placed a $10 win wager on (3) horses in the Derby. 1 of the horses finished 3rd, so I believed that I was entitled to the $10 refund on that horse. I had also placed two $5 win wagers and one of those horses came in 2nd. Again, I believed that I was going to receive a $5 refund on that horse. When I checked my account today there were no refunds placed in my account. I called the support line and after a lengthy wait, I was informed that since I did not place individual wagers on each horse instead of placing a win wager on 3 different horses on the same ticket, in the same race, I was not eligible to a refund. This is ABSOLUTELY A SCAM and I will be closing this account after years of patronage.Review from Antwan G
1 star08/01/2022
Wish I been knew bout this I deposited and didn’t receive not one of my 250 spinsReview from Kathy K.
3 stars07/26/2022
Won on Derby day, $167.60. Requested a check for $117.60. Check hadn't arrived by early June. Lady I spoke with said a stop payment would be started and a check reissue done (dated June 8). It's now July 25 and the reissue check still has not arrived. Another stop payment/reissue was offered. Due to the bad experience I had the first time, I refused. My funds were returned to my account, and I'm trying to get set up with ACH.Review from Jay P
1 star06/04/2022
Won a bet,never received promised check,company says 10 business days,almost double amount of days and still no check. Sounds mighty shady Possible legal actionReview from Stuart S
1 star06/03/2022
This complaint is about a $10 Pimplico Bet Back offer on 5/21/22. You make a $10 win bet and if that horse finishes 2nd or 3rd you get your $10 back. There is very confusing language on how the bet must be placed which I did not understand because the language is confusing. Instead of placing the $10 win bet first, I placed a $2 win bet on another horse and then bet $10 on a horse. The horse I bet $10 on, finished 2nd so I expected to get $10 back but they won't credit my account because I placed the $2 win bet first. Seems ridiculous since that was the only $10 win bet i placed. I thought the procedure language only related to $10 win bets placed. I can understand if I placed a series of $10 win bets that they would apply the rule to the first $10 bet made but I only made one $10 bet.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.