ComplaintsforNoltemeyer Company

• Initial Complaint

  07/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  This apartment complex trying to charge me rent after I gave notice and moved out. I gave them my 30 day notices on May 17th so my last day is June 30th. I went and cleaned and turned the keys in June 20th. They added rent charges for the first of the month for July. I called everyday since I moved out and they still won't remove the charges. I don't want it to be held against me. I don't my credit getting messed up either. I don't know what else to do.

• Initial Complaint

  04/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I paid rent on time , and I got a confirmation email and receipt stating I paid. I then received an email saying that my payment didn’t go through but 6 days later . I paid through the app. I’ve been paying through the app and usually when my payments don’t go through right then and there it’ll tell me , that it did process so something is wrong. This time I didn’t run into that problem. But I emailed the landlord she said that it’s a late fee and that the account was closed out. Which I wasn’t aware that it took out of an account that wasn’t there. It just doesn’t make sense that the landlord isn’t even letting me bring in a Monet order with the paid amount. ,however I paid on time and just throwing a late fee on the mistake that was on their end. I get paid twice a month , I have my bills in order and can’t afford that late fee, when I know for sure I paid on time , and that they should have been on it right away and not wait around to throw a late fee, trying to get extra money. I’ve already had problems with this apartment complex and it’s ridiculous that I never get anything solved.

  Business response

  05/01/2024

  Thank you for bringing this to our attention. Certified funds were accepted on 4/19/2024. 

  It is our company's policy that rent payments made after the 5th of the month are required to be paid by certified funds only. 

  The original on-line payment was returned due to the bank account being used to make the payment was closed. These notifications from the institution typically take a few days to get back to us. 

• Initial Complaint

  04/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  see Attached document

  Business response

  04/12/2024

  This was due to a leak being reported after hours on a Friday evening. In the photos the man that is seen using the wet vacuum on the carpet is a maintenance technician with our company who responded promptly. 

  Due to this leak, dry wall in the apartment home had to be taken out to ensure the leak was repaired correctly. The following Monday, the drywall repair began which included patching, smoothing out compound, priming and finally painting the repair over the next couple of days. 

  Once the repair is complete, the on-site Property Manager will ensure a thorough clean-up effort has been made as well as having the carpet cleaned. 

  Thank you

  Customer response

  04/15/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* **** 

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• Initial Complaint

  03/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The security deposit guidelines were not followed according to the KRS 383.580. The property manager is removing funds from security deposits, without informing residents. They are removing the funds because of previous utility bills. However, a security deposit is for damages, and under no circumstance can you remove money from a security deposit over anything other than damages. I was charged $73.40 from my security deposit for a water bill. A water bill that was not billed to me, a water bill that is not in my name. The money was removed from my security deposit without any notification or knowledge and a security deposit is for damages. It is not to be utilized for "back rent". It's $73.40. Can I eat the cost. Sure. Should I? No. Its principal. And if they are doing this to every resident over an extended amount of time, they are making money off of residents that have followed proper criteria when moving out. Shady business practices should be reported. And when you take it upon yourself to remove money from my security deposit without showing the damages that required repair.... you're stealing.

  Business response

  03/22/2024

  To Whom It May Concern,

  This letter pertains to **** *********** a former resident of ********** ******** As per our policy, all residents are accountable for their utility charges until the date of their move-out. Following ****'s departure, a thorough inspection of the apartment was conducted, and an itemized statement detailing any outstanding charges was promptly mailed to the forwarding address provided by **** prior to relocation. Additionally, a copy of this statement was sent via mail to ensure receipt.
  

  It is customary procedure that any outstanding balances remaining on the account after move-out will be deducted from the security deposit held on file.
  
  Sincerely

  ******* ***** ***
  ******** ******* * ********** ******* **** ** ***** ******** 
  

  Customer response

  03/25/2024

  
  Complaint: ********  
  I am rejecting this response because:

  There was no damages to the apartment to remove the security deposit. I didnt owe anything at the time of move out. You didn't contact me, you uploaded something to a portal that I no longer access. You did not email or contact me. You have no problem emailing and contacting me for anything else. 

  You didn't notify me, ******** You removed funds illegally. I never once signed a lease agreeing that you'd just remove a water bill from security deposit. No, I sure didn't. I didn't owe rent. Or water. The water is in your name. Or the property name. I don't owe them anything. You can argue all day that I owed something. However. I didn't. What you did and the practices you perform are unethical. 

  I stand as firm on my claims of theft as you do on your unethical practices. 

  I didnt owe anything or sign anything agreeing to these measures. No. I sure did not. 

  
  Sincerely,
  
  **** **********

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