1 Customer Reviews
Review from Janet H
1 star08/11/2023
(Sorry I could not click on 1/4 of a star!) This company yanked me around for an entire week with emails and phone calls which I had to initiate! Trying to secure a car loan, I trustingly applied with this company online. Their emails could only be replied to via code #s which never worked. Phone calls would result in reps not finding my applications EACH AND EVERY day. After adhering to all questions truthfully, copies of personal documents sent, having a substantial downpayment, good credit, car dealer also following necessary procedures, I'm told I'm approved BUT need to drive an hour (+gas) to the nearest branch for a "little further information in person". The new car is on hold for one more day! I am stunned when no further information is required from me after all but then told that CCU does not give loans on rebuilt cars! COULD THEY NOT HAVE TOLD ME THAT OVER THE PHONE? A whole week has been wasted with this outfit, a lot of experience with ineptness all around! Went to my bank and the loan sailed right through with no hitch! LIVE AND LEARN! Let this be a warning to the wise!
Commonwealth Credit Union Response
08/18/2023
This letter is in response to the complaint filed by Janet Hogue-Dearth. Due to the personal details needed to discuss Ms. Hogue-Dearth’s complaint, we will contact her directly to review the concerns. We attempted to contact the member via phone and email. However, the concerns were originally addressed on 8/9/2023. Should you have additional questions, please let me know. Thank You, Debra Boggs
Customer Review Rating
Average of 1 Customer Reviews
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.