ComplaintsforSuibstantial
Current Alerts For This Business
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
This company was advertising “North Carolina strong” sweatshirts supposedly to help the hurricane Helene victims. This was not the case. I received the sweatshirt and it’s nothing like they advertised and I’ve requested a refund which they are refusing. This company is actually based in china and the item was shipped from there.Initial Complaint
11/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
The retailer attempted to claim that all funds from clothing purchases were going to hurricane relief for NC. After the transaction, the company (which I believed to be from Louisville KY) processed my payment in British pounds. I believe they are scamming people believing they are buying items to support hurricane relief efforts and instead are scamming people and keeping the money.Initial Complaint
11/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
On November 7, 2024, I purchased a shirt from Suibstantial that arrived too big. After contacting their customer service team, instead of providing a return address, they attempted to offer me a small compensation of $3 - $9. As documented in our email exchanges, they have failed to address my legitimate return request. Their reluctance to facilitate the return of the defective item demonstrates a complete lack of regard for customer satisfaction and business ethics. I am seeking your assistance in resolving this matter by compelling Suibstantial to provide the correct return address for the shirt and ensuring that they handle this situation with the professionalism expected of any business. Below is a summary of our email conversation to provide context to this issue: *Email from ************************ – November 7, 2024:* “We appreciate your support and the pictures. The return process for international purchases often consumes time, energy, and financial resources from both buyers and sellers. Therefore, if the problem with the goods is not major, or there are only minor defects, we highly recommend that you keep the goods. At the same time, we are willing to pay some compensation. What do you think of $5? If you have better suggestions, please contact us for free.” *Email from me – November 8, 2024:** “No thank you, I’ll be returning the shirt.” *Email from ************************ – November 8, 2024:* “Thanks for your reply. If you would like to return, the shipping fee may be very expensive to you. So how about we refund you $3 as compensation and you keep the products?” *Email from me – November 8, 2024:* “I’m just want to return my purchase. Please provide the necessary address.” *Email from ************************ – November 8, 2024:* “We are sorry for the inconvenience. We have applied the situation many times with our manager. That’s the best we can do for you. Hope you can accept it. Please advise. Have a nice day!”Initial Complaint
11/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
Like many of the other reviews, this company is a scam. I should have realized when the name of the company was misspelled - Suibstantial vice Substantial. I received the items I ordered (2 of the same item but in different sizes) after a prolonged period of time. The tracking number indicated the items were coming from overseas vice the US as promoted. The material was inferior and the color was not as advertised. The Suibstantial website is now blocked and reported as a scam with no way to contact the company to seek a return/refund.Initial Complaint
11/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I purchased a sweatshirt from this company through an ad on ********. They claimed they were raising money for those impacted by Hurricane Helene (my hometown). The first problem was they overcharged me by $10 from the receipt I had. The tracking was showing my package in Denmark when I received the item from Chicago? It is not the same item, horrible quality, incorrect sizing, and after multiple emails and messages on FB messenger I still haven’t heard anything from them!Initial Complaint
10/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
Ordered a Football Jersey on 9/21/24 in my normal size. The cost was $26, but they charges my Visa $42.74. Item was extremely big. Contacted the company via email for a return address. They refused to give me an address & wanted to ‘compensate’ me $3.00 for my return plus keep the item. I refused. We continue to go back & forth with this issue with no resolution. They do false advertising in their ads. They are not located in the USA as indicated but rather in Shenzhen, China. I thought I was ordering from a Company in the USA. I’m sure there’s not much that can be done at this point, but to have a so called company scam their customers is infuriating! I should have read the reviews before ordering (my mistake), but that’s hindsight at this point. I noticed other individuals have been scammed out of a lot more money than I have. It’s not so much about the money anymore but the principal. I just don’t want other individuals to be scammed out of their money as I have been. Is there a way to prevent them from advertising on social media? Thanks for allowing me to vent!Initial Complaint
10/22/2024
- Complaint Type:
- Delivery Issues
- Status:
- BBB unable to locate business
Item was never delivered. Once reformed from post office it was “lost.Initial Complaint
10/16/2024
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
Sept. 16 ordered product. Delivered Oct. 4 Clothing is inferior and customer service won't contact me with return instructions. Clothing was $78.83 but I was charged $94.60.Initial Complaint
10/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
This seller dupes customers into thinking they are buying a knitted sweater when in fact it some type of printed garment. You won’t receive the nice heavy knitted sweater the show in their ads - you will (after waiting a long time) a flimsy garment with some sort of fake printing that doesn’t even remotely resemble the garment in their ads. What a ripoff! They obviously are aware of the scam they are performing but I believe they will make I difficult if not impossible to get a refund. I saw the ad on Instagram and purchased 3 “sweaters” - all garbage! I have ontactedthem and of course no response. WARNING: DO NOT BUY FROM THESE SCAMMERS!Initial Complaint
09/25/2024
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
won't answer back to return. Don't have any way to return. quality is horrible and nothing like it shows on website
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
27 total complaints in the last 3 years.
27 complaints closed in the last 12 months.