ComplaintsforCash Offer Kentucky

• Initial Complaint

  09/03/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This company will not give me any credible information on a closing date for the sale of my house. It is an investor making a cash offer for my house. There has been no contact from them about placing the house in escrow nor will they commit to a closing date. This is unacceptable. I cancelled a contract on a new home becasue I don1t think they are really going to buy my house. The contract expires in 60 days. This is a horrible company and they are not customer focused or friendly. Let me just say they wer friendly until the contract was signed but now....no communication. The company is **** ******** ********** *** **** ********* ** ***** *********** ** ***** Cell #************

  

  Business response

  09/24/2024

  
  Thank you for bringing your concerns to our attention. We deeply regret the frustration you've experienced and want to clarify a few points to ensure transparency and clear communication.
  We strive to maintain consistent communication and offer straightforward timelines. However, the process can sometimes face unforeseen delays due to factors outside of our control, such as third-party verifications, property inspections, or market testing that affect the timing of placing a property into escrow. We apologize if our communication regarding these matters has not met your expectations.
  It seems there may have been some misunderstanding regarding the closing timeline. We make every effort to establish a clear path to closing once the necessary steps, such as inspections and due diligence, are complete. Our goal is always to provide our sellers with accurate information, but sometimes delays occur that require adjustments to the timeline. Rest assured, we are committed to following through on our agreements and getting to closing as soon as all required steps are completed.
  We sincerely apologize if you feel the communication deteriorated after the contract was signed. Our intention is always to provide consistent and respectful service throughout the entire process. If this was not your experience, we take full responsibility and will ensure better communication moving forward.
  We would appreciate the opportunity to discuss this matter further and work together toward a resolution. Please contact our management team at ************, and we will prioritize this case to ensure that any outstanding concerns are addressed promptly. We understand how important this sale is for you, and we are committed to finding a solution.
  Thank you for your patience, and we look forward to resolving this matter.
  Sincerely,
  
  Management Team 
  
  

• Initial Complaint

  08/23/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We signed a contract with ** *** ****s, **** ******** on July 25th 2024. They were to purchase our 2 properties for a total of 320,000 or 160,000 each. Everything seemed totally legit, they sent paperwork we signed, they sent a lady for pictures and that's when I got suspicious. She rushed through and didn't take time with her work almost as If the pictures didn't even matter as if it was just for us to see. Then total silence since. I have called and called and called and literally nothing!!! No home inspection which is required within 30 days in VA.. no closing dates which was signed and agreed upon. By Oct 5th 2024. It's a total lie!!! The entire thing. They need to be forced to stand behind this contract.

  

  Business response

  09/24/2024

  Thank you for bringing your concerns to our attention. We sincerely apologize for the delays and lack of communication you’ve experienced during this process. We understand how important timely updates and transparency are, and we regret that we did not meet your expectations in this instance.
  Regarding the inspection and photographs, the individuals who assist with these tasks are third-party contractors, and we appreciate your feedback about the experience. We will ensure that future transactions in your area are handled more professionally to prevent any further discomfort or concerns.
  It’s important to note that the employee responsible for managing your file is no longer with the company, which may have contributed to the communication issues. We take full responsibility for this lapse, and we are committed to making things right. If you're open to giving us another chance, we would be happy to reconnect and work toward resolving this matter as swiftly as possible.
  Please reach out directly to our management team at ************ so that we can prioritize your case and provide you with a clear path forward. We are committed to honoring our agreements and regaining your trust.
  Thank you for your patience, and we hope to hear from you soon.
  Sincerely,
  
  Management Team
  
  
  

• Initial Complaint

  08/21/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  A company under CashOfferKY called ************* is effectively using BBB & false, paid google reviews to scam individuals like myself. I was promised a close with 2-4 weeks and everything they promised did not happen. They in fact did everything a typical realtor would do, while specifically saying they would not go that route. Fun fact, no one here is a realtor. As soon as the first offer on my home came in(mind you it was never supposed to be listed as I was very adamant - hence why i called "**********") they accepted and started signing documents I was unaware of without my consent or knowledge. They have you sign a POA in a discreet manor such that you feel as if it is they only way to get your $$$ amount promised in contract in the timeframe they promised. Many many weeks played out to no avail, as they have NO IDEA what they're doing, are reckless & need to be put down. Ultimately they did NOT honor a part of their contract stating they would deposit earnest money as a show of good faith. After calling them on their failure, and jumping through hoops for them in order to clean show & attempt to now sell my home(because I have no other choice) they began to use bully tactic... using sharp & distasteful language and making steep threats about putting 30k liens on my home. I want nothing to come from this for me, as I have already been scammed, These scummy individuals need to be investigated heavily for their false reviews, and have their operations ceased as they are lying on about every front.

  

  Business response

  09/12/2024

  We appreciate the opportunity to address this complaint. We take customer concerns seriously and prioritize transparent, fair dealings in all transactions.
  This transaction was conducted in line with the signed agreement, and we consistently communicated each step. The seller was fully aware that listing the property was part of our strategy to increase its market visibility. Although we buy homes for cash, this was not the approach we used here, which the seller understood. In fact, during an initial conversation, the seller asked, "Should I clean the house for realtor showings?"—demonstrating his awareness that showings would take place.
  
  We also provided the seller with $2,000 to assist with mortgage payments while we worked to secure a buyer, as outlined in our signed agreement (attached for reference). Unfortunately, the seller became increasingly unresponsive, delaying the process. Furthermore, the seller attempted to sell the home to another buyer, cutting us out of the deal, despite the fact that this buyer was identified through our marketing efforts.
  
  Regarding the Power of Attorney (POA), the seller willingly signed this document, both digitally and again in person with a notary. This was not done "discreetly," as claimed. The POA is a standard part of our process and was fully disclosed as necessary to fulfill the contract terms.
  The claim about earnest money is also inaccurate. We were ready to deposit the earnest money at the appropriate stage, but the seller's actions—including attempting to bypass our agreement—complicated the process.
  
  Lastly, we stand by our reputation. The reviews we receive reflect our genuine commitment to helping sellers, and we categorically deny any involvement in generating false reviews.
  We regret this has resulted in a complaint and are open to a resolution that honors the signed contract. However, we must address and correct the inaccuracies presented here.
  
  Sincerely,
  Management"
  
  

• Initial Complaint

  07/26/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I contacted **** ******** ********* *** on 5-28-34 and entered into a contract to purchase my house in Florida. They sent someone to measure the rooms and take pictures and the contract stipulates closing within 60 days. I disclosed all that I know was defective with the property and fulfilled my side of the contract. Now they want to back out of the contract with no compensation. They seemed to have dropped the ball on their side and we are long past their inspection period. I am thinking this company is very deceptive and needs to be band from saying they have a good rating with BBB

  

  Business response

  08/12/2024

  Dear **** ******,
  Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you've experienced with our company.
  We strive to maintain transparency and fairness in all our transactions and are committed to resolving any issues promptly. We appreciate that you have fulfilled your obligations under the contract, including disclosing known defects and allowing access for measurements and photos.
  To address your concerns, we would like to investigate this matter further to understand why there was a delay and why the contract has not been fulfilled on our end. We will review all relevant documents and communication to ensure that we are adhering to our agreements.
  Please rest assured that we are taking your complaint seriously and will work diligently to resolve it to your satisfaction. We value our reputation with the BBB and our customers and are committed to making things right.
  A representative from our team will be in contact with you shortly to discuss the next steps and provide you with a resolution. In the meantime, if you have any further questions or information you would like to share, please feel free to contact us directly at ************.
  Thank you for your patience and understanding.
  Sincerely,
  
  **** ******* *******  ************

• Initial Complaint

  07/15/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  i decided not to sale my house i was told it would take 15000 to canel my contact or i would have a lien on my home. i have contacted the north Carolinas ******** ******* ****** *** *** ********** 

  

  Business response

  08/12/2024

  ******* ***** did in fact still want to sell his house but he listed it with a realtor immediately after we signed a contract with him. We spoke with his attorney in an attempt to continue with our process but ******* ***** refused anyone entry into the property. We are continuing to work with ******* and his attorney and hope that we can soon come up with a win-win solutions for all. 
  

• Initial Complaint

  07/01/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This company, which operates under many names including webuyhomes 365 and good neighbor solutions, misrepresented themselves and what they do, they have not held to any of their words and are almost impossible to communicate with, when they do decide to return calls or text. Since signing the contract, the opposite of what they promised in the beginning has happened. I explained my situation and the time line I had to work with, my home was only being sold as is and in this manner because I didn't have much time to relocate because of changes in employment, I explained that I didn't want realtors or private buyers in my home as I was in the process of packing and moving and the house was not show ready, I also have a child and dog that are in the home and I feel there are major safety concerns letting strangers in. I am now past my timeline, past the 30 day mark with no income, and still no closer to selling my home than I was the day I signed the contract. I was told a notary would come and take pics so they could get a better idea of the condition of my home, those pics which showed a house being packed and is disarray were then used for the ****** listing, which was a very bad representation of the condition of the home. The first "market expert" they sent to my house was a local used car salesman, with little experience in the housing market, he brought an entire family with a small child with him. When I expressed my concerns with Johnathan, my concerns were ignored with his typical "I understand" response. I was given 20 min notice before the second realtor showed up with clients, the realtor reported back to them that there were issues with the house that are not true or correct in any way. To verify this, I brought in a contractor and had the house checked over. Since then it has been a difficult getting any kind of return call or text, the response I eventually received was to offer half of their original offer, which was refused. It's all a scam.

  

  Business response

  08/01/2024

  Although the property ultimately wasn’t a fit for our investment team, ******** worked tirelessly on making things right with the seller and has now matched this seller up with a buyer totally free of charge. 

• Initial Complaint

  06/25/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This company offered me 100k for my house and we all signed contract then didn't hear anything from them beside a lady showing up to take pictures 40 days ago and then nothing till now when they tried to give me 30k less for my house after not having any communication with use the whole time

  

  Business response

  07/12/2024

  Dear ******,
  Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience and frustration you have experienced during this process.
  We understand that we initially offered $100,000 for your house and that there has been a lack of communication since our representative visited your property to take pictures 40 days ago. We regret any anxiety or uncertainty this may have caused.
  The revised offer of $70,000 is due to the current market conditions of your city. We should have communicated these changes more promptly and transparently.
  We are committed to resolving this matter to your satisfaction. Please contact us directly at ************ so we can discuss your concerns in more detail and find a suitable resolution.
  Thank you for your patience and understanding.

  Customer response

  07/15/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  the buyer I was dealing with was acting really sketchy and then threatened my wife cause she gave a bad review and then the email I was supposed to sign to release the contract randomly disappeared when I said that I wasn't signing  it so now I can't tell if the guy justin forged my name on it 
  Sincerely,
  
  ***** *********

• Initial Complaint

  04/24/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  ** *** ***** *** aka Good Neighbor Solutions LLC. I decided not to sale my house . *** ******e from ** *** ***** *** tell me I can't cancel nor terminate my contract unless I pay $500.00 or get a lien on my property. I contacted Federal Trade Commission and PA Attorney of General Office with a file complaint.

  

  Business response

  04/24/2024

  
  **** *******
  We are deeply sorry to hear about the concerns you've raised regarding your experience with our company. We take all feedback seriously and are committed to resolving any issues to ensure customer satisfaction.
  We understand that you've expressed frustration regarding the terms of your contract with us. Please allow us to clarify our policies. While we strive to provide flexible options for our clients, cancellation terms are outlined in the contract to protect the interests of both parties involved. However, we acknowledge that the situation may not have been adequately communicated or understood.
  We would like to address your concerns directly and work towards a resolution that is fair and satisfactory for you. Please reach out to us at ************ so we can discuss this matter further and find a resolution that meets your needs.
  Thank you for bringing this matter to our attention. We value your feedback and hope to have the opportunity to rectify this situation promptly.
  

  Customer response

  04/26/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID *******9, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  04/23/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  My wife, ******* *** ****** (******************), and I, ******* **** ****** (*********************), agreed to sell our house (*** * ***** ******* ******** *** *****), AS-IS with *****************. The buyer listed on the contract is **** ******** ********* *** (***). *** also has DBAs Cash Buyer Kentucky, Cash Offer Kentucky and a few others. The phone number listed on the contract is (**** ******** for **** ******** ********* ***, which is the same number listed for Cash Buyer Kentucky. The same person, **** ********, also runs both companies. We originally signed on 10/30/2023. On the call to sign the contract, *** made us an offer, based on their market analysis, and said that all inspections would be completed by the end of November. *** sent a photographer on 11/03/2023 and then listed the house, addressing none of the existing issues themselves. One realtor did a walkthrough in late November, a couple more realtors in December, and one more in January. No inspections were ever done. If *** had any concerns, they were required to be voiced by 12/02/2023, as the contract states that *** had 30 days to do so from the first walkthrough, which was the photographer on 11/03/2023. *** had 75 days to provide a Title Company and a Closing Date. Day 75 was 01/12/2024. We reached out on 01/07/2024 to find out the details on closing. They replied on 01/08/2024, day 71, stating they had concerns and were struggling to locate a retail buyer for the price. They stated they had an investor at 60% of their offer. This was well beyond the 30 days to raise concerns, as stated in the contract. They did not say that it was an offer, but I am sure that they would have treated it like one if we said that we agreed to that new price. I did not respond. We were still waiting for them to abide by the terms of the contract to provide a Title Company to be used and a Closing Date. They did not reply. They said that it expired after day 75. It did not. It is just a missed deadline.

  

  Business response

  04/24/2024

  
  Dear ******* and ******* *******
  We sincerely apologize for the inconvenience and frustration you've experienced during the process of selling your property at *** * ***** ******* ******** *** *****, with our company We understand your concerns and want to address them promptly.
  We acknowledge the discrepancies and delays outlined in your complaint regarding the handling of inspections, communication, and adherence to the terms of the contract. It is our intention to ensure a smooth and transparent transaction process for all our clients, and we regret that your experience fell short of this standard.
  Regarding the issues raised:
  Inspection Process: We understand your disappointment with the lack of inspections and resolution of existing issues. It is our responsibility to ensure that all necessary inspections are conducted promptly and any concerns are addressed in a timely manner. We apologize for any oversight in this regard.
  Communication and Contract Adherence: We regret any confusion or miscommunication regarding the timeline for raising concerns and providing a Title Company and Closing Date. We recognize the importance of clear communication and adherence to contract terms. We apologize for any inconvenience caused by delays or missed deadlines.
  Moving forward, we are committed to resolving these issues and finding a mutually satisfactory solution. We value your feedback and want to ensure that your experience with us is positive and transparent.
  Please contact us directly at ************ so that we can discuss this matter further and work towards a resolution that meets your needs.
  Thank you for bringing these concerns to our attention. We appreciate the opportunity to address them and regain your trust.
  

• Initial Complaint

  04/05/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  All the following are linked to **** ***** ******** and run by **** ********: *************/**** ******** ********* ***/**** ***** ******** (see info sheet below) Re: Sale and Purchasing Contract by and between **** ********* ********** *** (“Buyer”) and *** **** and ****** **** (“Seller”) dated February 19, 2024 (the “Contract”) for the sale of the real estate property located at *** *********** **** ***** ***** ***** ***** (the “********”) (See letter attachment) See events attached 4/3 I emailed letter below @5pm 4/3 @ 5:15pm Justin called stating I can't force a sale and contract was never sent to title by them so the contract isn't valid- I stated contingency period is over, they are the buyers according to contract, notified I never received anything in writing or any further correspondence after call- He said for me to get a lawyer who knows real estate to call me and hung up on me. 4/3 @6pm Talked to lawyer- Told I have a valid argument and grounds to sue but will cost more time and money that I have, and seller knows that. Suggested I get written cancellation of contract and contact television consumer rights advocate 4/3 @7pm I emailed buyer requesting written with signature their nullification of the contract and revoking of power of attorney on accepting offers *************.com showed and stated on their website that they are a BBB Accredited Business with an A+ BBB rating. Not found on BBB, but thought it was my error. See attachment below. I went into contract after finding **** ***** ******** had a B+ BBB rating and all conflicts had been resolved. *************.com ****** reviews were positive. (****** reviews no longer able to be found- disappeared.) Found later: ******** reviews from people who experienced the same . See attachment Don't have room to write all. Please see attachments.

  

  Business response

  04/24/2024

  The team has informed me that Mrs ****** **** has been released from her contract as requested. If there is anything else you need ******, please give us a call at ************
  

  Customer response

  05/02/2024

  
  Complaint: ********
  
  I am rejecting this response because: 

  
  This problem was resolved by them contacting me stating they were terminating the contract because they weren’t going to live up to the contract. I was released from the contract- not because it was my choice, but because they refused to live up to the agreed upon contract after all contingency periods had passed.
  

  Sincerely,
  
  ****** ****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩