ComplaintsforMid America Sports Center
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Complaint Details
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Initial Complaint
03/18/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I signed up for a gym membership three years ago. About a year ago I moved to another gym. I returned the key and requested to stop payment. They did not stop payment after asking twice a year ago. I then emailed them again in January asking them to stop payment. No response. I followed up on the email and still no response. I tried calling and am still unable to get them to stop payment. It is linked to my bank and not just my card therefore I cannot just cancel my card. I have been talking to Tom who is the owner of the gym and larger facility the gym is located in. I have been charged $25 a month for over a year and cannot get them to stop charging no matter how I ask. The doors are locked and can only be opened with a card so I cannot go in person to talk to them either. I would like the payments to be canceled and the past payments to be refunded. Very shady business practicesBusiness response
04/22/2024
*** *******
We have reviewed the complaint listed above. Just as background, *** ******** had an intermediary, his personal trainer, who submitted forms to us and the dates of such submissions differ from *** *********** submissions. Although our files differ from the complainant's, we will refund *** ******** $250. That said, we do take great exception to *** ********** use of the phrasing, “Very shady business practices”. We have been in business nearly 22 years and to our recollection, this is the first complaint we are aware of. How do we proceed with the payment?
Regards,
***
****** ** ***********
Managing Director
MidAmerica Sports Center, LLC
*** *** ****
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This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.