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Complaint Details
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Initial Complaint
05/03/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I paid Home Instead the required $501 deposit needed to begin services. Once they receive your last payment they are to reimburse the deposit back to you. I got a voicemail (which I saved) from ****** on 4/6/2023 at 2:41 stating that my last payment would be charged through my bank on 4/10/2023 and they would then reimburse my $501. They have yet to do so. I have reached out several times and ****** told me on 4/26/2023 that his plate had been full but he would get the check out and call me which he did neither. I have called and been told on another occasion and today that he was away from his desk and out of the office. I have been put on hold and hung up on. I have called and it will just ring and when I used their services for care, they always answered. Their phones have caller ID because the man I spoke with today when someone finally answered after being hung up on and four calls with no answer read to me my number on the line. He acted as if he was not sure why I was calling but said he would speak to ****** and I would get a call back. He told me hopefully they could come to a resolution. A resolution for money that rightfully belongs to me. I think it’s sad that a company that is suppose to help others especially elderly and disabled acts in this fashion. I just want to get the money back and part ways. There is no reason for this and not sure how this is acting professionally.
Business response
07/05/2023
On 5/10/2023, our company issued a check in the amount of $501 to ***** ******* That check has since been cashed and has cleared our bank. This is supported by copies of the issued check, bank statements, and internal financial records.
We appreciate your assistance in clearing this matter from our BBB profile. If you need further assistance, please contact me directly. Robin is also free to contact me directly as well. My contact information can be found in the email signature below.
Thanks,
**** ****
CEO
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.