ComplaintsforGateway Roofing and Construction, LLC
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Complaint Details
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Initial Complaint
08/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Gateway Roofing and Construction installed a new roof on my home in 2019. They gave me the estimate for the job with a list of all the things they were going to do. I appreciated the professionalism of the project manager and the work they ended up doing. I am not a roofer and do not know the codes by which roofs need to be installed so I did not second guess anything on the estimate. Fast-forward to now I am selling the house and during the inspection the inspector reported that the roof does not have a drip edge. In the estimate it stated that they have a 10-year workmanship warranty. I believed that this would cover the drip edge not being installed. I have reached out to the company but have only received very short email responses saying that this is not their problem.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.