ComplaintsforAcme, Inc. Plumbing , Heating & Cooling
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Complaint Details
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Initial Complaint
09/30/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was charged $200 plus $12 tax for installation of a garbage disposal. The company charges by the hour. The job took much longer than it should have. The man who installed the garbage disposal, ****** was the one who had recommended what we purchase for a new disposal. So we purchased the garbage disposal and called the company for them to come back and install it, and they sent ***** back to the house. He spent much of the time going back and forth to his truck. I have him on camera going to his truck and back inside the house 17 times. He would go get one thing, and then he would return. He did this on and off for 2 and 1/2 hours. It ended up costing us more for the installation that it did for the actual garbage disposal because of how slowly he was moving to complete the job. I was not at the house when ***** finally finished. My wife was there and she went ahead and paid him for the job. After speaking with her and finding out how long it had taken him, I called and complained to the company. I was able to finally speak with someone the next day. After speaking with the person and explaining to him the 17 trips to and from the vehicle that I have on camera, and how he took way longer than he should have, I was told that all they could offer me was an apology and that they would put on the account to not have him come back to our house. I told him not to worry about the part with ***** not coming back to the house that we would not be calling for their service again. This is when I decided I would file a complaint with the BBB.Business response
10/17/2024
We never received a first letter and just got this letter via mail today, 10/17/24.
We will respond shortly.
Thank you,
** ********** President
ACME PLUMBING, HEATING, INC.
Business response
10/24/2024
Please see attached.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.