ComplaintsforEssex Bargain Hunt
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Complaint Details
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Initial Complaint
07/08/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I won 2 auctions that the items were misidentified, by descrition and by photos, and I was denied a refund. Both were large items which precluded taking them from the boxes and erecting them in their warehouse. Misidentification is one of the stated parameters to recieve a refund. It's deception, wheter intentional or not.Business response
08/08/2024
We have issued the customer a full refund for the two invoices. We attempted to contact the customer via telephone to offer our apologies and let them know of the refund, but were able to reach him. Thank you for bringing this to our attention.Customer response
08/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Sincerely,
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.