Customer ReviewsforPikeville Medical Center

Hubby and I were taking a short vacation near Pikeville when he began bleeding from his bowel so we went to the ER at PMC and were later assigned to a room where he stayed for one night. He had EXCELLENT care and treatment - understanding, knowledgable staff (Dr. *****) and caring, efficient nurses (Sarah, Kai and all on duty). We were highly impressed with the facility - the extent and variety of special clinics, the expediency of treatment in the ER and elsewhere, the kindness to me as a spouse staying overnight with the patient, and generally, cleanliness, thoughtful individual-based care, monitoring, politeness and the effectiveness of the diagnosis and medications prescribed, so that we were able to return home to North Carolina without any worries about my husband's immediate medical concerns. THANK YOU, PMC!

My wife went in because of her leg swelling. They diagnosed her with blood clots. We came from Hazard because last time we were there we got good results (they helped her) so we stayed 4 days. Little fellow came in trying and i mean trying to take blood. He poked and gouged and finally got it and the girl he was with dropped it and he gouged again. I questioned him and he said he had a 80 out of 85 success getting blood. He said he had get 100 sticks if he got blood or not. LOL They said they were going to bust the blood clots and the surgeon would be in. Four days never seen him. They gave her bags of blood thinner all 4 days. They sent her home and i had to take her to U.K. in Lexington, Ky. They help her there. Another problem I have with them they don`t want to stop billing you, My wife pays a bill off and instead of getting credit they add it back on. I TOLD MY WIFE IF I GET DOWN LET ME DIE BEFORE YOU TAKE ME OVER THERE. One nurse came in and told me i won a couppie doll i did`t get the meaning of that some of them are hateful snobs.

About 2.weeks ago I woke up in the middle of night with severe pain on my left side,vomiting. Brian started with me to PMC ER and had to call an ambulance to meet us in route.PMC diagnosed me with a kidney stone with a size of 6/7 mm.Gave me tordol and flomax and said I should pass it on my own follow up with urologist in 3 days. So I called urologist they told me they didn’t have any openings keep my follow up which is in April.if needed go back to ER.on Wednesday pain hit so hard I couldn’t even pee.waited for bout hour and had Brian take me to PMC ER.Took them a hour to triage me and sit me back in the lobby.At this point I can’t pee, I’m in so much painSo after 3 hours I left.Needless to say Brian had to call an ambulance again. They take me back to PMC and the triage nurse Dakota was a pure smart mouth.He said you were here and left your going back out to the lobby. The paramedic told him I just had some painmed his exact words “ I don’t care she can sit in a wheelchair” he then ripped the heplock ( IV) out of my arm and the paramedics said I just put that in and his words “ and I just took it out”. I said you do t understand I can’t even pee he said NOT MY PROBLEM.So I left again in misery. So Brian took me straight to Hazard ER and within 10 min I was triaged and even tho they didn’t have any beds they put me in a room and started an IV to give me meds for vomiting and pain.Within 5 min the dr came checked me ordered test and said I had a kidney stone 6 mm that was obstructed so the next morning I had surgery to remove that stoneandplaced a stent to let infection flow out. The next day I had to have another surgery to break up a 4 mm stone in my kidney. I will NEVER return to PMC. If they had taken care of the stone when I first went instead of sending me home with it I wouldn’t had to suffer and go thru 2 surgeries.I think PMC needs to do something to improve their ER wait and do something about employees ( Dakota) that are very rude and uncompassionate

I never really have a problem with my doctors, appointments, or the ER. My problem is dealing with the nurses and receptionists. I live 45 minutes from Pikeville and sometimes have to reschedule my appointments or call the hospital to request refills. I can't count how many times I've gone days, sometimes weeks without my medications because I've requested for them to get called in and the message never got passed along, or I've sat and listened to the phone ring and ring while I'm transferred, just to get hung up on instead of someone actually answering and asking me to please hold. They are some of the rudest employees I've ever dealt with in my life! Before posting this review, I tried filing this as a complaint on 09/09/22 (my most recent hernia surgery) when I was at Walmart Pharmacy trying to get my pain meds that the hospital decided to not send me home with as they did on my last surgery. The pharmacy tried calling, I tried calling, but nobody in the hospital wanted to answer the damn phone and after three transfers back and forth between the front desk and surgery rooms, I get hung up on again before the pharmacy finally reaches someone and can get me my meds so I can go home and rest as intended. Of course, when I filed this complaint, BBB decided they "couldn't do anything about it". Figures, everyone has to protect the medical elites.