ComplaintsforThe Parks at Vine
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Complaint Details
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Initial Complaint
05/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I was to receive my $100 administrative fee back since I was denied a rental. ****** at The Vines said she would mail me a check back in March but has never done so. No one there will answer the phone or return my calls. I haven't received my money back either.Business response
06/01/2023
I would like to apologize for any issues that has led to this problem. The manager that was here at the time of your application is no longer here, however I do show that check # 317 was issued out April 05, 2023 in the amount of $100.00. It was sent to the address that you gave us during the application process. I do have a ledger showing this information. I currently have the accounting department checking on if the check was cashed and if not we can cancel the check and reissue a new one to have sent to a different location if need be. I would like to see the money is returned and typically this is done in a timely manner, and for that we are sorry.Customer response
06/04/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Sincerely,
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.