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Complaint Details
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Initial Complaint
01/03/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Waiting on shipment of items purchased on Oct. 29 and November 14. Numerous calls and not getting anywhere. Have talked with the store employees and keep getting the runaround. Not a professional busy at all. They do not seem to know what they are doing. Stay away from is at all possible.
Business response
01/22/2022
Dear Mr. ******,
I am so Sorry for your experience with my store. Retail business is built on the good customer experience, and I'm sorry that was not yours. I apologize for the tardiness in shipping your items and the lack of knowledge and time invested into your inquiries. I would like the opportunity to discuss the issue farther and make it right. I will be calling you to discuss.
We are a very busy location. I use seasonal, regular and part-time help. It sounds like our communication failed with you. I was absent from the store Dec 16 to 20 with a family emergency.
I am a 23-year franchisee and strive for excellence in customer service. I will share this with the staff.
My sincere apologies,
****** ****** *****,
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.