ComplaintsforRolan-Taylor Funeral Home

• Initial Complaint

  12/30/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  our mother was going to get help form the state of Kentucky ( BUT SHE NEVER DID ) but in order to get that help she had to do a preneed and turn over her life insurance to the funeral home, but she never did get the help and she now wants her life insurance but in her name we have called the funeral home and told them what she wanted .after 3 weeks no one form the funeral home has done nothing, we called the state attorney general office , and the kentucky insurance commission, they are sending us the paper work to file a complained for they told us that he could not keep the policy.

  Business response

  02/17/2022

  Business Response /* (1000, 8, 2022/01/21) */ Contact Name and Title: ********* ******* Billing Contact Phone: XXXXXXXXXX Contact Email: **********************@gmail.com We received Mr. ****'s request and immediately contacted his mother's insurance company. We took this measure since Mr. ****'s mother, the original owner/beneficiary who assigned this policy to Rolan G. Taylor Funeral Home, has never contacted the funeral home or her insurance company to request a change of beneficiary on said policy. Neither has her Power of Attorney or guardian, if one is in place. We requested her insurance company visit or speak with Mrs. ****, the policy owner, to facilitate this request since this would have to be handled from the insurance provider's end and not from the funeral home. We have also been contacted by the Kentucky State Board of Funeral Directors and Embalmers who fully understand the situation. Upon request from the BBB, we will supply the contact information for the insurance representative we spoke with and also the director from the KY State Board. We recommend Mr. **** contact his mother's insurance company to arrange the change of beneficiary and we will comply with anything the insurance company might need from us to facilitate the change. Thank you Consumer Response /* (3000, 11, 2022/01/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) No one has called my mother nor myself, I only new about this by reading it on here, we will have to wait until everything is changed over. Business Response /* (4000, 13, 2022/01/31) */ In response to Mr. ****'s January 26th statement: There is no reason and it would be fruitless "to wait until everything is changed over". Please do not hesitate to have your Mother, her POA, or Guardian IMMEDIATELY call her insurance agent. We hope Mr. **** understands our position in that his mother previously contacted her insurance agent to have the funeral home listed as the beneficiary of her policy to pay for her funeral expenses. Years later, we are approached by Mr. **** to have this changed, not Mrs. ****. Though he is her loved one, he is not her Power of Attorney or Guardian, to our knowledge. We will need Mrs. **** or her POA/Guardian to contact her insurance agent to have her original wishes changed. Once that is done we will gladly make any changes per her agent as instructed by Mrs. **** or her documented, legal representative.

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