Customer ReviewsforMike Bruno's Freedom Harley Davidson

Told me I was approved to get a bike all they needed was proof of income when I provided proof the said I would need an astronomical down payment it was a zero down approval that’s what I was told Also the have had my bike for 2 months to do repairs on a warranty when the told me to come get it it had a brand new set of problems when I mentioned it the said they where to busy to look at it I would have to bring it another time this business is not in it for the costumer they will do you wrong as soon as they get a chance

I took my boyfriend's 2021 Road Glide Limited in for a 1K service. We didn't ride much over the following month, but on a ride this week, his transmission drain plug came out completely, draining all of the transmission fluid. He got under the bike, and found the engine oil drain plug half way out. It was a Sunday, and the dealership was closed, so we trailered the bike home. Once they opened Tuesday, he called and spoke with the Service Manager, Chelsea. She assured him that they would take care of everything and give the bike a complete once over, just to be sure. They did however say, they couldn't send a driver to pick it up, so he would have to figure out how to get it there. Wednesday, he stopped by the store to talk to Darrin, the General Manager about getting the bike to the store. Darrin was not in, so he spoke with Chelsea again. He asked if they would pay for a tow truck to get the bike there, since they could not pick it up. She stated they would not authorize that. Frustrated, he asked her to just give him a new oil plug and the fluid and he would do the work himself. She told him she "could not" just give him the parts, but that she could sell him the parts. She then proceeded to tell him that plugs don't just vibrate out, which is correct IF the plug is properly torqued down, but is completely possible if the tech forgot to torque them down. They have instituted policies such as - There is a $50 minimum purchase in parts. You must have the parts installed at the dealership in order to purchase said parts at the parts counter. You can't buy oil for your bike at the parts counter. They only keep it for the service dept., yet another way of trying to force customers to use their incompetent service department. This is the WORST dealership in Louisiana, if not the country. We will NEVER set foot back in that store.