ComplaintsforParetti Jaguar Land Rover Baton Rouge

• Initial Complaint

  07/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The initial issue of my vehicle jerking when shifting into gear was confirmed and covered under warranty (31 May). However, upon receiving the vehicle after the secondary repairs (alignment, control arm balls, brake hose, induction), I noticed a significant decline in its performance (6 Jun). Not only has the acceleration become sluggish, but there are now noticeable gear changes between 1st through 3rd, and the vehicle shakes with the auto start/stop feature. It requires more pressure on the accelerator to achieve any meaningful acceleration. These issues were not present before the repairs, and it is clear that the recent servicing has worsened the overall performance of the vehicle. Despite my efforts to communicate these concerns to the service technician and the service representative, my concerns were dismissed, and I was informed that the current state of the vehicle's performance falls within acceptable standards (3rd visit, 27 Jun). I reached out to LR and they dismissed my claims as well, stating that the vehicle is a 2016. That is irrelevant, as these problems surfaced after LR serviced the vehicle.

  Business response

  07/17/2023

  Thank you for allowing us the opportunity to respond. After further review the last time the vehicle was in our facility all of the services mentioned were routine maintenance. These maintenance procedures have no correlation to the shifting patterns when accelerating. As ******** mentioned she did reach out to JLRNA for a second opinion.  We provided JLRNA with all of her service records.  JLRNA agreed with us that we did nothing that would cause irregular shifting patterns to occur. Unfortunately, after we performed a secondary assessment of the vehicle it is not exhibiting any fault codes and is operating within factory specifications. We are happy to have one of our technicians ride with ******** once again to see if we can duplicate any conditions that would deem a repair necessary.

  Thanks so much,

   

  **** ****

• Initial Complaint

  07/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 6/23/2022, after work, I bought a used 2018 dodge journey from Paretti Land Rover Baton Rouge off airline highway. The vehicle was advertised as no wreck no damage on ********, **********, and dealer's website. During the purchase, I asked the sales person if there's any damage and was told none. There's excessive moisture inside the passenger side headlight assembly and I pointed that out. It led to a discount of $300. The hour has passed 6pm CST and most auto shop was closed by then. So I didn't request a purchase inspection. On 6/30, I took the vehicle to a local auto shop to check the headlight issue. The mechanics from the shop told me that the front bumper support had been broken and there were missing clips. I was shocked to hear that. Luckily, the engine components are intact. On 7/1, I met the sales manager and hoped to find a solution. He admitted that the service team should have caught that damage and fixed it. But he refused to repair it. He insisted that I had bought the vehicle as is and there's nothing they would do. It is my understanding that the dealer is required to disclose all damage information to the buyer. In this case, the dealer failed to do so. I was misled into buying a vehicle that appeared in a better condition.

  Business response

  08/09/2022

  Contact Name and Title: **** **** VP
  Contact Phone: ************
  Contact Email: ********@paretti.com
  This was sent to DOJ along with pictures of the vehicle prior to delivery as well as the signed ****** stating it was never in a wreck:
  
  We are in receipt of the complaint filed with your office from Mr. ****. The Paretti Family of Dealerships has been in business now for nearly 100 years. We haven't survived this long by conducting business in a deceitful manner. If you do any research, you will see our online reputation is stellar and we are loved in the community for all that we give back.
  
  We can assure you we wanted nothing more than to have Mr. **** be a happy and satisfied customer like many before him. The ****** that was presented to Mr. **** shows the vehicle has never been in an accident and Mr. **** signed the ****** acknowledging such. We've also enclosed in this envelope a picture of the vehicle when it left our facility showing no damage to the front bumper.
  
  Unless something else is presented to change our minds we stand firm that we've done nothing wrong under the Louisiana Unfair Trade Practices and Consumer Protection Law.
  

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