ComplaintsforBattery World
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Complaint Details
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Initial Complaint
10/15/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On 11/10/2022 I purchased an Odyssey battery from Battery World. The day after a very cold night in late February of 2024 the battery would not start my truck. I tried charging it several times over the next couple of months, but it would not hold a charge. I returned the battery to Battery World in mid May of 2024 and after several days of testing; they determined that the battery was bad, but since it was still under warranty, I was given a temporary battery and was told it would take about 2 weeks to get the replacement. It has now been over 4 months as of today (9/23/24) and I have contacted them at least 10 times without a resolution.Business response
10/11/2024
Hello,
Based off of the invoice the complainant provided, we are not the Battery World who sold him that battery. Our invoice looks very different, I will provide it as an attachment. His invoice shows Battery World with 4 different locations in the southern parts of the **. They show one location in ***********, **, another in ***********, **, another one in *********, **, and the last one in ********, **.
If you look under our logo on the invoice provided, you will see we are located in *********, CA at ********************************************************* This is our only location located in northern **************** in **********. We have no affiliation with the Battery World's located in *********** or **********
Thanks,
*** *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.