Customer ReviewsforKeefe's A/C - Heating - Electrical - Generator - Plumbing

On July 26, I was contacted by Keefe’s AC regarding maintenance on my AC Systems that had been installed by Keefe’s. Maintenance was scheduled for Tuesday July 30, I asked when would the technician be there and was told that I would receive a call on Tuesday letting me know when he would be there. On Tuesday July 30, I was contacted by Keefe’s at approximately 10:30am and was told that the maintenance would need to be rescheduled. I was told that it would be on August 6, and again I would receive a call from them. On Tuesday August 6, at 11:00am I contacted Keefe’s asking when would someone be doing the maintenance, I was told I would need to speak with “Dispatch” and then transferred. I waited 10 minutes having to endure reruns of a Keefe’s AC commercial before I hung up. I called again at noon that same day and spoke to dispatch but I could not get an answer to my question. I asked that they cancel the scheduled maintenance as well as the remainder of the maintenance agreement since they were unable to perform the services. I was told that they would have a manager contact me. At 5:30pm I contacted Keefe’s asking why no one had contacted me. I was told that someone had attempted to do so but that there was no answer. I asked what number did they dial and was told a number that I have no idea who it belongs to. I gave my number xxx-xxx-xxxx and asked for someone to call me to let me know when I can expect the refund for maintenance contract. It is now 12:45pm Wednesday August 7, and no one from Keefe’s has bothered to contact me. It is quite obvious that the words “Customer” & “Service” are not combined at Keefe’s.

Thank you for bringing this to our attention. I want to sincerely apologize for the inconvenience and frustration youve experienced. We understand how important it is to have timely and reliable service, especially during the busy summer months.We acknowledge that our communication and scheduling did not meet your expectations, and we regret the impact this has had on you. Your feedback is valuable, and we will use it to improve our processes moving forward.We appreciate your patience and understanding during this time. If theres anything further we can assist you with, please dont hesitate to let us know.

Terrible service, rude disrespectful workers. I only have one star because it didnt give me the option to lane zero.

I'm truly sorry to hear about your experience with our service and team. This is not the standard we aim for, and I regret that we let you down. Your feedback is important, and we will be addressing this issue internally to ensure it doesnt happen again.Please know that your satisfaction is important to us. If youre open to it, we'd like to discuss your experience further to see how we can make it right. Feel free to reach out to us directly at ********************************

Purchased a new A/C system. During installation, there was a Freon leak due to the service tech having a faulty meter. Supervisor came out and had to drain the whole system before adding more ****** Post install, water was leaking in my attic due to no replacement water pipes being installed like we were told would happen because one of our main concerns was a drain pipe not draining and tripping the float switch due to a clog that could not be blown out. Called and took hours to respond. I have videos of all the water leaking in my attic. Could have flooded entire house. Also they forgot to install the air scrubber I paid for. When I call they say an email will be sent and nothing. They took my money and never looked back. Didnt get what I paid for. My attic is still a mess from water damage. Found smoked cigarettes all over my attic and we are non smokers. Also my unit outside is extremely unleveled. I have pictures showing how terribly tilted my unit is. Now its making weird noises. No help from customer support. It has been since June 14th and still no call back at all. I have never written a negative review in my life but this is a situation everyone should be aware of. Would not wish using this company for anyone. I would give negative stars if I could. I want an inspection because I am no expert but if Im finding these issues its a problem.

I sincerely apologize for the numerous issues youve faced following the installation of your A/C system. Your experience is completely unacceptable and falls far short of the service we strive to provide.I understand the severity of the problems you've encountered, including the Freon leak, water damage in your attic, the missing air scrubber, and the conduct of our team. These are important issues, and I want to assure you that we take them seriously.I understand how frustrating it must be to have your concerns go unaddressed for so long, and I apologize for the lack of follow-up. This is not the way we do business, and I regret that youve been left to deal with these issues on your own.We need to make this right. Please contact us directly at ******************************* so we can coordinate the inspection and discuss the next steps to rectify this situation. Again, I apologize for the inconvenience and stress this has caused you. Thank you for bringing this to our attention.

Keefe's repairman came to my house because my AC unit wasn't running. The repairman looked at the unit and said the AC blower was out so it will cost $1200.00 to replace the blower. He said a few other things had to be fixed like building water in the pan, condensation build-up, and rusty coils. He said the total cost of the repairs will be $2087.00 I notified another AC repairman next day and he looked at the unit and said the breaker was tripped due to the condensation build-up which shut down the unit. He removed the condensation including the water from the pan and cleaned the coils and had the AC unit running again in 30 minutes. The total cost for the repairs $260.00 I'm extremely upset that Keefe's tried to rip me off over a very simple fix to my AC unit.

Thank you for bringing this to our attention. At *******, our goal is to ensure that your AC unit runs at its best and has a long lifespan. This often means addressing underlying issues, not just providing a quick fix.We understand that you found a different solution, and while we respect your decision, our approach aims to prevent future problems and ensure the units longevity.If you have any further concerns or would like to discuss this matter in more detail, please feel free to reach out to us directly at *******************************

Had supposedly 25 point inspection done. Unit wasnt cooling. Thought unit needed Freon. Serviceman said I needed a whole new system. Called another company for second opinion. It was just the wiring. System working properly and efficient. Also was told the system was cleaned which it wasnt.

Thank you for bringing this to our attention. Im sorry to hear about the issues you experienced with the inspection and the subsequent service recommendation.At Keefes, we aim to provide thorough and accurate assessments of your system. Its concerning to hear that our recommendation did not match the findings of the second opinion you received. Additionally, I regret that you were told the system was cleaned when it was not.We take your feedback seriously and will review this situation to ensure that our inspections and recommendations are accurate and transparent. If you have any further concerns or if theres anything we can do to address this matter, please contact us directly at ************************************* you for your feedback, and we appreciate the opportunity to improve our service.

I have been a loyal customer since 2009. Recently, after years of health problems, another company found biological growth in my air ducts. I had a yearly maintenance contract through *******. They said our system was in great condition. When I called the manager, I was told I missed a service call despite paperwork staring orherwise. We replaced our ductwork using a different company because ******* quoted us an extra $7k to only do half the work. I asked to speak to a GM and it took 2 weeks for him to say he would research the matter and get back to us. Still waiting on his findings. Please use another company or do your research. You will see ******* is no longer a reliable company.

Thank you for your message and for being a loyal customer since 2009. Im truly sorry to hear about the issues youve encountered and the health concerns related to your air ducts.We take situations like this very seriously, and I regret that our service did not meet your expectations. I apologize for any miscommunication regarding your maintenance and for the delay in getting back to you. Its concerning that youve had to wait this long for a resolution.If theres anything else we can do, please feel free to reach out to us at ******************************** We appreciate your feedback and hope to regain your trust.