ComplaintsforPlanet Fitness
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Complaint Details
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Initial Complaint
05/10/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
To Whom It May ********* am writing to file a complaint against Planet Fitness regarding an ongoing harassment issue that I have been experiencing at their Kenner location. Despite my repeated efforts to resolve this matter, and showing evidence. I have received no satisfactory response from the gym management.I have been a member of the Planet Fitness gym since 09/22. However, over the past few weeks, I have been subjected to persistent harassment and intimidation by another member at the gym. I have spoken to the gym manager about this issue several times, but they have not taken any significant steps to address the situation. I have even been followed by this member for at least 7 blocks. The harassment has continued, making it impossible for me to feel safe and comfortable while working out at the gym. I believe that this behavior is unacceptable and violates the gym's code of conduct and customer service standards.I have attempted to resolve this issue by speaking to the gym manager and staff members, but I have not received any satisfactory response. I have requested disciplinary action to be taken against this individual. If this harassment and intimidation continues I would like my membership to be canceled without penalty. I am now seeking the intervention of the Better Business Bureau to help resolve this issue. I would appreciate it if you could investigate this matter and take appropriate action to ensure that Planet Fitness takes responsibility for the situation and resolves it in a timely manner.I would like to request my membership be canceled if they refuse to take disciplinary action against the person, as I no longer feel safe or comfortable using this gym. I also request that Planet Fitness takes appropriate measures to ensure that no other member experiences similar harassment issues in the future.Thank you for your attention to this matter.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.