ComplaintsforHancock Whitney
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Complaint Details
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Initial Complaint
02/16/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
The problem is this business denied a claim on my checking account that wasn't authorized by my self.***was paid on1/÷0/2024 by my ***** account and this bank was notified Hancock Whitney .They allowed *** to utilize my account after I went in and filled the dispute and gave them my debt card and told them these people jad no authorized use to my account with Whitney to charge anything. I'm very very upset that this bank would go against there customer and side with company.Business response
03/11/2024
Good afternoon ********
I received the notification last week of the customer complaint. Please know that we take any un-satisfaction from our clients very seriously and immediately looked into the issue once we were aware. After reviewing the detail it was confirmed, once receipt of required information was obtained from the client, a resolution has been finalized.
***** *********
Southwest Louisiana Market President
Customer response
03/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 21300163, and find that this resolution is satisfactory to me.
Sincerely,
***** ********
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.