ComplaintsforG&L 24hr Welding Service & Repair LLC

• Initial Complaint

  12/28/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I paid a 50% ($4,459.00) deposit to G&L 24 hr welding for a fence replacement and gate repair on Oct 29. The contract included demolition and removal of the old wood fence, installation of new fence and repair to front gate. The job was suppose to start 11/20 and estimated to take approximately 1 maybe 2 weeks max. Instead they started the job on 11/26. Mr K**** came to the site on 11/26 and 11/27 but on 11/28 an employee of the company came to continue the work but left the site before the owners came back and never returned. It seems that the company did not have any employees to work on the project and Mr K**** had to complete another job so no one was onsite working on my fence for the reminder of the week. Mr K**** returned on 12/6 for approximately two hours and then left again. I contacted him via text and was told that he went to pick up the fence material and would return on 12/7. Due to multiple delays (lack of materials and weather). He did not returned until 12/9. The supplies were to supposed to be ordered in October when I paid the deposit to prevent this type of delay. Mr K**** worked for two weeks without any help on the fence project with the expectation that it would be completed by 12/25 (Christmas Day). On 12/20 (Monday) I received a text that Mr. K**** would not be able to work because of a back injury and then on 12/21 (Tuesday) another text saying he would not be able to come back to the site until after Christmas. I have called Mr K**** (on site worker) and Ms Lisa ( office manager that initially provided timeline) about my fence project to talk but my concerns but no answer instead I get a text back stating someone will get back with you.

  Business response

  01/10/2022

  
  
  We will have her job completed in 14 business days. If the client has any questions she can continue to text however I will not accept any rude phone calls. Moving forward she will be notified in writing of any work is required that is not in her contract and what steps are needed.  If nessary I will update this notice when the job is done.
  
  See attached for statement and follow-up texts to client.
  
  
  Thanks 
  
  
  Lisa K**** 
  
  

  Customer response

  01/11/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 16401376, and despite the numerous misleading statements and claims  made in her response I do find that this resolution is satisfactory to me. 

  
  

  
  Regards,
  
  ***** **********

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