ComplaintsforRogers, Carter and Payne, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
This business keeps taking my money. There talking about interest on the amount of $5000 I understand that I’ve paid over 12,000 in just interest and has paid over 12,000 to them for the balance. Now I apparently still have a balance of 12,926.71 and have give them over 13,000 and this company still says I owe them. This is truly ridiculous. And when I call no one answers the phone then I email them and they send not so nice emails. All there reviews are the same they still take people money after garnishment has been paid off.Initial Complaint
09/19/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I had a Tower Loan loan taken out on 3/28/2022 for $2,781.89. I got out of bankruptcy earlier this year and started making payments again to them. I skipped a few months on payments and without any warning via mail, email or phone communication I got served with a citation from this lawfirm. I immediately tried to get my full balance to pay them with my 401 K. This lawfirm wouldn’t give it to me. They told me I had to email them to get my balance. I did, but it took them from August 29,2024 to September 19, 2024 to get a reply with my balance when the citation wanted me to reply within 10 days. Due to their horrible communication I couldn’t do anything but pay the balance on the citation which they stated wasn’t the full balance. When they replied they were charging me an extra $1,500 for attorney fees, late fees, and court costs after I had paid the full amount on the citation within that 10 days. I don’t have the money to pay them anymore, and I’m not able to discuss anything with them over the phone but have to wait weeks for an email reply. They are very unprofessional and not fair in communication or cost.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.