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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/23/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My 70 year old grandmother brought her vehicle in for a repair. The issue was the drivers side window wouldn't go down. They replaced a part and now the window won't go back up. They're telling us it needs to to to a different shop because they don't have the tools and they won't refund us our money.
Business response
12/12/2021
We are the new owners of the business as there was a change of ownership. This complaint was a police report filed about it because this person is requesting a refund from a service that was done with the previous owner from spring 2021.Customer response
12/13/2021
The mechanic who originally fixed my grandmothers vehicle and didn't complete the job is the same person who purchased the business. He is responsible for doing a horrible job and creating all this stress for my 70 year old grandmother.Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,Alex
Business response
12/26/2021
Good afternoon,
Attached please find my clients response to complaint #********.
If you require any additional information, kindly contact my office.
Please advise as to the finding on this matter.
Cordially,
**************************, Esquire
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