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Complaint Details
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Initial Complaint
08/12/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Placed order. Did not receive after 1 month. Contacted buisness. They informed me the items were out of stock and I would get a refund. 3 month later no refund. No answer at phone number, no answers to e mail.
Business response
08/19/2024
Pardon the inconvenience we are greatly saddened that as you stated our customer service failed you. This should not happen! Not just with us but in business in general. We would love to send you a check at the address provided to BBB. The refund in question was overlooked by our payment processor. We do apologize. We can send out a check asap for the amount of 40.00$ and asking for a kind discharge on the complaint as this is not entirely our fault. We appreciate you! We did not want this ******! You're going to get your refund. Thank you.Customer response
08/20/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***********************
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.