ComplaintsforBoston Red Sox

• Initial Complaint

  08/07/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased two tickets to a Red Sox vs. ******* game in May for August 13th on the Green ******** In the middle of June, I received what sounded like a spam phone call from the ticket office saying that they accidentally sold Green ******* tickets for that game, and had a VIP that was sitting there so they planned to move my tickets. These were purchased for my 10th wedding anniversary, and were traveling in for the game, with hotel accommodations already booked. I called back and waited 45+ minutes on hold and was told I could have comparable tickets and theyd be automatically updated in the *** app.Two weeks later, they still had not been updated, so I called again. Another 56 minute hold and I got through to someone who sounded like he was falling asleep on the phone. He told me that a manager had a note about needing to swap my tickets but hadnt done it, and that only a manager could change tickets. I asked to be transferred to a manager, and was told he hadnt been in in days and they had no idea when he would be back. I asked for a call back within 3 business days or the tickets changed, none of which happened.I am now on hold again, more than an hour in this time, and cant get through to anyone. The game is now a few days away and I dont have valid tickets while the Red Sox have had hundreds of dollars of my money since May. I didnt choose to have this happen, nor do I feel its right to not honor tickets I bought directly through them. This entire experience has ruined my anniversary, and at this point I dont know what else to do.

  Business response

  09/07/2022

  We had contacted ****** to let her know that the ticket location she had purchased for the August 13th game was not available to an event being held on the Green ******* that day by the ******************* the charitable arm of the club.  We agreed to move her tickets to a new seat location with a higher value at no cost to her.  Although there was a delay in getting the tickets switched out, the change was made prior to the game and the new tickets were used for the game on August 13th.  

   

  After the game I followed up with ****** and offered her complimentary tickets for an upcoming game to make up for the frustrating experience she had regarding the August 13th game.  She was receptive to the offer and will be contacting me directly when she decides on the game she would like to attend.  

   

  If any further information is needed, I can be reached directly at ************** or ******************. 

   

  Thank you, 

   

  Ben

  *******************
  Senior ******** ****** Services | Boston Red Sox
  4 ************* | Boston, ** 02215
  Phone:************ | E-mail: ******************

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